["Business Experience & Planning Advisor Sr- Technology","Business Experience & Planning Advisor Sr- Technology"]

Business Experience & Planning Advisor Sr

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture whereall of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Experience & Planning Advisor Sr within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ or Dallas, TX. We are seeking a highly experienced Program Manager III to lead enterprise‑level organizational change initiatives supporting teams within Technology. This senior individual contributor role partners closely with technology leaders and cross‑functional stakeholders to drive adoption, readiness, and sustained change for large‑scale technology initiatives.This role is ideal for a strategic change leader who thrives in complex environments, can influence at the executive level, and brings deep experience supporting technology‑driven transformation. Rather than owning a single initiative, the Program Manager III leads multiple interrelated projects that roll up into broader programs, ensuring alignment to enterprise strategy and consistent delivery across the organization.

Key Responsibilities

• Lead large‑scale, cross‑functional change programs supporting data, automation, and technology initiatives.
• Apply a strategic change management lens to complex programs aligned with corporate and technology strategies.
• Influence senior leaders and program outcomes through strong partnership, insight, and storytelling.
• Manage multiple initiatives simultaneously, ensuring alignment, momentum, and measurable results.
• Design and execute comprehensive change strategies, including: Change impact and readiness assessments Stakeholder and impact analysis Communication and training strategies Adoption measurement and sustainment planning
• Develop tailored solutions to support operational change associated with data automation and AI‑driven initiatives.
• Evaluate change effectiveness and recommend enhancements to improve adoption and outcomes.
• Partner with stakeholders at all levels to define business problems, scope change approaches, and align on execution plans.
• Serve as a trusted advisor to technology and business leaders.
• Collaborate closely with Project Managers, Communications partners, and cross‑functional teams to ensure a seamless and consistent change experience across channels.
• Lead general and detailed planning phases of complex change initiatives.
• Oversee data collection, analysis, research, and reporting related to change readiness and adoption.
• Identify and manage dependencies, risks, and impacts across programs.
• Support governance and adoption for emerging capabilities
• Coach and mentor junior change practitioners and program contributors.
• Provide guidance on best practices in organizational change management.
• Act as a change champion and thought leader within the organization.

Qualifications

Strong background supporting technology‑driven transformations, ideally within data, automation, or digital environments Proven ability to influence without authority and operate effectively in matrixed organizations Excellent communication, relationship‑building, and problem‑solving skills Experience supporting: Data platforms and automation initiatives AI / GenAI‑enabled programs Technology transformation efforts (SDLC, infrastructure, development) Familiarity with change and project management tools such as: Clarizen Jira Change Navigator or similar platforms High level of organization, prioritization, and self‑direction Change Management certifications (Prosci Certified, Change Practitioner preferred)