["Automotive Tire/Service Advisor","Automotive Tire/Service Advisor"]

Benefits401(k)401(k) matchingBonus based on performanceCompany partiesFree uniformsPaid time offBenefitsPaid time offStable working hoursExcellent Training – with opportunities for training and career advancementMedical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 daysCompetitive wages401(k) savings plan with company matchJob SummaryAre you ready to join the winning team? At Bay Area Point S Tire & Auto, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.ResponsibilitiesPerform All Duties and skills of a Service AdvisorUnderstand the skills and processes of Service Technician II (Retail & Commercial)Conduct an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issuesDocument the customer's concerns and collect relevant informationRecommend tires and basic services based on the vehicle's condition and the customer's concernsProvide clear explanations of recommended tires and/or services, including costs and timeframesProvide customers with accurate cost estimates for proposed tires and/or basic servicesSchedule tires and basic mechanical serviceMaintain a higher level of communication with service technicians and customersSuggest preventive maintenance services and upsell additional services when appropriateEducate customers about the importance of routine maintenanceOrder necessary tires for customersUnderstand inventory and ensure the availability of required tiresEducate customers on tire and basic service best practices and answer questionsQualificationsHigh School Diploma or EquivalentTechnical or vocational training courses in automotive repair, tire technology, or a related field a plusWillingness to pursue TIA certification with company support and assistanceValid driver's license and acceptable driving record requiredPrior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectivelyExperience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair proceduresExcellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and techniciansStrong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experienceAbility to manage multiple tasks and appointments efficiently, maintaining accurate records and schedulesProficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office)The ability to upsell services and products based on vehicle condition and customer needsCompany OverviewAre you ready to join the winning team? At Bay Area Point S Tire & Auto, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.#J-18808-Ljbffr