["Automotive Service Advisor / Writer","Automotive Service Advisor / Writer"]

OverviewDARCARS of Tenafly is now seeking Automotive Service Advisor / Writer .As the Automotive Service Advisor / Writer , you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.ResponsibilitiesGreet customers in a timely, friendly manner and obtain pertinent vehicle informationAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationsGenerate and provide customers with a complete and accurate estimate of repair ordersEstablish and communicate completion time of repair with customer and technicianAnswer incoming service callsMaintain and schedule service appointmentsFollow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSIFollow the manufacturer's warranty guidelines and proceduresConduct business with high integrity that maintains the manufacturer CSI and DARCARS specified goalsComply with all federal, state and local laws, and company policy, regarding the safeguarding of all customer, company and manufacturer information, as well as customers vehicle and propertyMust be able to manage in a fast paced work environment with limited supervisionMust have great customer service, phone and computer skillsPrevious automotive Service Advisor experience preferredMust be a minimum of eighteen years of ageMust have a valid driver's licenseMust be able to pass pre-employment screening (background)QualificationsMinimum age 18; valid driver's licenseAbility to pass pre-employment screening (background)Strong customer service, phone and computer skillsExperience as an Automotive Service Advisor preferredBenefitsCompetitive pay and opportunities for bonusComprehensive Benefits Plan including 401kPTO and Paid HolidaysEmployee discounts on vehicle purchases, parts and service repairsOpportunities to join community service initiativesWe are an equal opportunity employer and a drug-free workplace. Employment is at-will and subject to dealership rules and regulations.#indeedmedium#J-18808-Ljbffr