| Location | West Bend |
Overview AutoShop Recruiting is partnered with a trusted independent repair shop in West Bend, WI, to hire a strong Automotive Service Advisor / Service Writer. This is a growth-minded shop that is investing heavily in process, people, facility improvements, advertising, and a modern customer experience.This is not a sit-behind-the-counter role. The right advisor will be a confident communicator, strong salesperson, and active workflow partner who is comfortable moving around the shop, supporting inspections, presenting value clearly, and helping the team execute a high-accountability key-to-key operating model.What You'll Do Greet customers, answer phones, build trust quickly, and create a professional first impressionWrite repair orders, document concerns, and keep workflow organized in TekmetricSupport digital inspections, photos, videos, Rack Attack-style inspections, and customer educationPresent estimates clearly, overcome objections with integrity, and close needed repair and maintenance workWork closely with technicians, the general service team, and leadership to keep vehicles movingHelp support daily Take 5 meetings, scripts, process discipline, and continuous improvementDrive average repair order, gross profit, customer experience, and team-based performanceStay active in the shop instead of waiting passively at the counterWhat We're Looking For Experience as an Automotive Service Advisor, Service Writer, Service Consultant, Assistant Manager, or Service ManagerStrong sales ability with the confidence to present repairs and build valueComfortable with phones, customer updates, workflow management, and technician communicationLeadership potential and willingness to help reinforce shop process and morning Take 5sProcess-oriented mindset with openness to scripts, AI-assisted practice, DVI, and key-to-key operating systemsHigh energy, accountability, professionalism, and team-first attitudeTekmetric experience is a plus; strong DVI/shop-management-system experience is also valuableValid driver's licenseIndependent repair shop serving West Bend since 2008Monday-Friday hours with no weekend shop schedule listed4 bays plus alignment rack and dedicated inspection hoist/rackApproximately 50 cars per week with recent revenue growth and significant upsideTekmetric shop management systemASE-certified technician capability and 36-month/36,000-mile TechNet warrantyServices include diagnostics, electrical, brakes, A/C, suspension, alignment, maintenance, gasoline/diesel, 4x4, domestic, Asian/import, and European vehiclesApproximately $75,000 base salary, depending on experienceTeam-based gross profit bonus opportunityRealistic $100,000+ total compensation potential for strong performance401(k) with 4% matchPaid holidaysPaid birthday offHealth insurance plan is in progress; interim support may be discussed for strong candidatesOccasional team-building activities such as escape rooms and baseball gamesHow to Apply If you are an Automotive Service Advisor who can sell, lead, communicate, and thrive in a process-driven independent shop, we would like to speak with you.Apply today through AutoShop Recruiting. We are managing this search on behalf of our client.#J-18808-Ljbffr