["Automotive Service Advisor Estimator Customer Service Representative Weekends Off Airline","Automotive Service Advisor Estimator Customer Service Representative Weekends Off Airline"]

Job Title: Automotive Service Advisor / Estimator / Customer Service RepresentativeLocation: 14455 Airline Hwy Baton Rouge, LA 70817Job OverviewAs an Automotive Service Advisor / Estimator / Customer Service Representative with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.Primary ResponsibilitiesBuild/Edit Digital Vehicle Inspections and EstimatesThoroughly Source Parts and Build EstimatesAccurately Update Job Board Promise Times & Job Status CategoriesCommunicate with Techs Regarding Inspections and Proposed RepairsCommunicate with Vendors Regarding PartsFront‑end Parts Reconciliation (receiving and returning)Prepare Phone EstimatesShuttle customers as needed in CBA branded vehicleGreet every customer that enters our facility with hospitality and respectSecondary ResponsibilitiesConsistently and effectively sell our services without jeopardizing honesty and integrityMaintain a positive attitude and team atmosphere at all timesCommunicate on the phone in a clear professional mannerBuild long‑term relationships between the store, yourself and the customerDirect, coordinate, and participate in performing customer service activitiesEnsure that all repairs are performed to proper specificationsWork together as a team and assist other employees as neededStay focused on the job at hand and avoid personal phone useOther duties as assignedQualifications3+ years of experience in an automotive customer service role or automotive service writing/advisor/sales roleUpbeat and positive personalityAbility to handle stress and stressful situationsCurrent driver's licenseDriving record acceptable to our current insurance carrierProficiency in Windows‑based computer software and automotive store applicationsPhysical RequirementsDependable and reliable for a position scheduled Monday – Friday, 7am – 3:30pmStanding on your feet the majority of the workday (standing, walking, coordinating parts, etc.)Occasionally lifting and carrying objects over 50 lbs.Keeping a brisk work pace in a high‑volume environmentAdditional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacturer‑level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full‑time live technician support and access to our private Technician Assistance Center.All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At‑will" employment practices.#J-18808-Ljbffr