["Automotive Service Advisor","Automotive Service Advisor"]

Service Advisor – AutomotiveWe need a Service Advisor who is passionate about customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.Job ResponsibilitiesGreet service department customers promptly and courteously—attitude is everything!Listen to customers and clearly translate repair needs to techsUpsell additional services using low pressure, high integrity methodsProvide accurate repair/maintenance estimatesAdhere to policies on vehicle care and operationFollow up on each repair and keep customers informed of progressSell and manage extended warrantiesInspect repair quality and ensure all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsAboutUsThe goal is to gather a team of highly trained, extremely motivated people, who all share the same passion and knowledge of the Automotive Industry. These people could immerse themselves into our daily routine while we provide the tools and training necessary to get our Dealer to the next level.#J-18808-Ljbffr