["Automotive Service Advisor","Automotive Service Advisor"]

Automotive Service AdvisorExpected Earnings: $60,000–$100,000 per yearCarmedix — Durham, NCCarmedix is looking for an experienced, driven Automotive Service Advisor who knows how to take care of customers, communicate value, and help a busy repair shop operate at a high level.This is not an order-taking position.We are looking for someone who can build trust, confidently present repairs, follow through with customers, and take ownership of the entire customer experience. The right person will be organized, competitive, coachable, and motivated by both excellent service and strong results.What You'll DoGreet customers and make them feel confident leaving their vehicle with usListen carefully, ask the right questions, and document customer concerns accuratelyWork closely with technicians to understand inspection results and repair recommendationsClearly explain repairs using photos, videos, and straightforward languagePresent safety and maintenance recommendations without pressure or manipulationBuild accurate estimates and obtain repair authorizationsMaintain consistent communication throughout the repair processFollow up on declined work and missed opportunitiesKeep repair orders organized and moving through the shopHelp resolve customer concerns professionally and calmlyTake ownership of sales, gross profit, customer satisfaction, and shop performanceWhat We're Looking ForPrevious automotive service advisor experience is strongly preferredStrong communication and customer service skillsComfortable discussing repair costs and asking for the saleAble to manage multiple customers and repair orders at onceOrganized, dependable, and detail-orientedConfident without being aggressiveCompetitive, accountable, and motivated by measurable goalsWilling to receive coaching and improveAble to work effectively with technicians, management, and other advisorsFamiliarity with digital vehicle inspections and shop management software is a plusOur ApproachAt Carmedix, we believe the best advisors do more than sell repairs.They help customers make informed decisions.We lead with safety, communicate honestly, and use inspections, photos, and videos to show customers what is happening with their vehicles. We do not believe in scare tactics, unnecessary repairs, or hiding behind technical language.We also believe accountability matters.We track performance, review missed opportunities, follow up with customers, and coach our team to improve. If you want a position where expectations are unclear and results do not matter, this will not be the right fit.If you want to work in a high-performing shop where your effort, communication skills, and results can directly increase your income, we should talk.CompensationExpected annual earnings: $60,000–$100,000Compensation is performance-based and designed to reward advisors who provide excellent customer service, communicate effectively, and help the shop produce strong results.Your earning potential will depend on your experience, performance, and ability to build trust with customers.Why Carmedix?Established, high-volume independent repair shopStrong local reputation with more than 1,500 customer reviewsModern digital inspection and customer communication processClear performance expectationsCoaching, training, and ongoing feedbackOpportunity to earn more by producing better resultsLeadership that understands automotive repair and service advisingMonday–Friday work scheduleA shop that values honesty, accountability, urgency, and continuous improvementThis Position May Be a Great Fit If You:Naturally take ownership instead of making excusesEnjoy helping customers understand their vehiclesLike working in a fast-paced environmentWant your income to reflect your performanceCan handle direct feedback without becoming defensiveCare about both the customer and the financial health of the businessWant to become one of the best service advisors in the industryThis Position Is Probably Not a Fit If You:Avoid discussing money with customersStruggle to follow up or stay organizedBlame technicians, customers, or management when results are lowBelieve advising means simply giving customers a priceDislike goals, scorecards, coaching, or accountabilityUse pressure, fear, or dishonesty to sell workCarmedix is an equal opportunity employer.#J-18808-Ljbffr