| Location | Knoxville |
Location: HB: 01631 Madison, Tennessee (Marketplace at Rivergate)Hourly: $14.25 - $14.25Job Title: Assistant ManagerDepartment: OperationsFLSA Status: Non-ExemptReports To: Store ManagerSummaryThe Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager's absence and is trained in Store Manager Responsibilities.Essential Duties And ResponsibilitiesAssist the Store Manager in controlling the assets of Hibbett I City GearConsult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering and schedulingAssume responsibility for the entire store in the absence of the Store ManagerAssist the Store Manager in overall personnel recruiting, training and evaluationProvide knowledge and guidance to employees and customers in all departments when necessaryMaintain awareness of inventory, sales statistics and expenses to ensure profitability in all departmentsDirect staff to ensure each department's responsibilities and standards are completedKeep the Store Manager informed about inventory movement and customer trendsEnsure quality customer service is maintainedPerform general administrative duties as needed and be trained in the Store Manager's responsibilitiesProduce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periodsPromote and sell services and merchandise provided by Hibbett I City GearPractice and uphold all Hibbett I City Gear policies, procedures and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual and memos with the company's directionProtect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud riskSupervisory ResponsibilitiesSupervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning and directing work; and resolving problems.QualificationsExperience working in a retail environment, preferably in footwear and athletic apparel1-3 years of customer service experienceExcellent interpersonal and communication skillsAbility to work in a fast‑paced environmentAbility to assist in managing a team and keep up with overall goals and profitsSelf‑starter with initiative to take on important tasks without being askedStrong attention to detail with the ability to handle multiple tasks simultaneously and with precisionTeam‑player, passionate about outstanding customer service and selling merchandise#J-18808-Ljbffr