| Location | Kansas City |
Assistant Store Manager - Country Club Plaza, Kansas City, MOJob Category: Retail/Outlet - ManagementRequisition Number: ASSIS02133Full-TimeLocationsShowing 1 locationTitleFirst Mate (Assistant Manager)DepartmentRetailReports ToCaptain (Store Manager)OverviewResponsible for supporting the Captain to build, guide and support the store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.Functions & ResponsibilitiesGenerate Sales: Supports store to meet and exceed store financial goals; measures and develops crew performance goals to increase profitability; actively looks for opportunities to drive additional sales and traffic; aware of market competitor activities; sources and supports In-Store and Head Quarter driven events; supports and communicates Head Quarter initiatives.Customer Experience: Personally exemplifies Shep and Ian's vision of “Every Day Should Feel This Good” to our customers through “Hosting the Party”; develops customers into repeat shoppers through information gathering, customer follow-up and email capture; educates crew and customers regarding product information and brand initiatives; ensures store practices and procedures support a positive customer experience; collects and encourages crew to solicit customer feedback to better product and store environment.Crew Development: Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws; creates schedules to support an engaging customer service environment; develops and educates crew members; creates and supports manager and crew meetings and team building exercises; recognizes and rewards crew performance; builds an environment that fosters open and respectful communication with crew and Head Quarter partners; maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking; assists Captain (Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores.Operations: Supports store compliance with operational standards, expectations and federal law; supports crew in planning and executing direction in a timely manner; evaluates store operations for opportunities to enhance efficiency, productivity and profitability; maintains efficient merchandise controls; develops loss prevention awareness among all crew members; supports store to consistently meet payroll expectations; exercises prudence regarding personal/team expenses and supply management.Merchandising: Supports store merchandising to reflect current compass, brand initiatives and local customer needs; actively looks for replenishment opportunities through restocking and Head Quarter partnership; audits store cleanliness, folding and visual standards; supports management team to make merchandise moves based on sell-through and customer feedback to drive business.Requirements9+ months as Assistant Manager in similar volume type businessOne to two years retail experienceStrong interpersonal communication and customer service skillsAbility to plan, manage time, and make decisions in a fast-paced environmentProven success in staff development and mentorshipCompetition and industry awarenessCommitment to career growth of self and othersTeam focused, confident, and professionalSmart, intelligent, fun, goal orientated, and driven by integrityStrong verbal and written skillsAbility to perform effective selling techniques to achieve sale and repeat businessExcellent retail business acumen including selling skills, visual presentation, and sales analysisAbility to work a flexible schedule including holidays, overnights, and weekendsAbility to actively supervise the sales floorA passion for making people happyBelief in leading by example and likewise, exude a leadership as service mentalityExcited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your teamExcellent organizational skillsAccuracy and attention to detailAbility to effectively receive and communicate feedbackProactive and experienced in networkingPassion for the vineyard vines brandPhysical DemandsStand and/or move around for extended periods of timeReach, carry, bend, and climb ladders occasionallyLift up to 40 pounds, unless an accommodation is requestedEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr