Highlights
Additionally, to assist the Key Account and Customer Service departments by administering full support with orders, item images, UPC sheets and other areas while providing a best in class experience for our customers. Service (Custom Orders) Assist both internal (various departments) and external customers with placing orders; regardless if domestic, overseas or out of stock.
Numbers & Facts
| Location | Westwood |
| Industry | Retail |
| Company Size | 100 to 499 employees |
| Year Founded | 1947 |
| Website | http://www.47brand.com |
Description
Account Administrator
The Account Administrator main function will be to service our Custom Order business from both internal and external customers. Additionally, to assist the Key Account and Customer Service departments by administering full support with orders, item images, UPC sheets and other areas while providing a best in class experience for our customers.
Customer Service
Qualifications
The Account Administrator main function will be to service our Custom Order business from both internal and external customers. Additionally, to assist the Key Account and Customer Service departments by administering full support with orders, item images, UPC sheets and other areas while providing a best in class experience for our customers.
Customer Service
- Handle all concerns in a timely manner- i.e. invoice copies, tracking etc.
- Assisting assigned colleague(s) with day-to-day operations
- Request images for any items being sold online or as directed by colleagues
- Upload images to customer FTP sites for ecommerce business
- Gathers setup data for orders, including cost and ticketing information
- Assist both internal (various departments) and external customers with placing orders; regardless if domestic, overseas or out of stock
- Understand the order cycle from first contact to shipping of goods
- Monitor orders within our system to ensure customer satisfaction is met
- Maintain an updated item master
- Manage ticketing bibles and Invoice catalog for all orders
- Manage return authorizations and shipment discrepancies
- Ensure account bibles are updated and distributed to all departments' i.e. ticketing, packing, stock positions, online business etc.
- In-depth knowledge of all systems and processes
- Request and manage inventory moves within distribution center
- Provide tracking information
- Communicate daily with assigned Account Service Reps as needed
Qualifications
- Bachelor's degree
- 2-3 Customer Service experience strongly preferred
- Strong writing, mathematical and communication skills required
- Extremely organized, highly energetic, ability to multi-task
- Strong computer skills including Microsoft Office programs; Excel review
- Ability to speak clearly, effectively and openly both in person and on phone
- Demonstrated commitment to teamwork and customer satisfaction
Benefits
Employee Events, Retirement / Pension Plans, Game Rooms, Paid Sick Days, Parking, Performance Bonus, 401K
About Company
Great people are the heart and soul of our business and infuse the '47 culture with what makes us special. Our employees are the guiding force behind the '47 experience and why we can do what we do, and do it better than anyone else. We invest in and push them to grow both professionally and personally while challenging and helping them build lives that they can be passionate about.
For more than 70 years, '47 has been delivering exceptional Licensed Products to businesses and individuals. We have emerged as a leader in the headwear & apparel industry not on the basis of our size or our longevity, but on the relationships with our customers, clients, and friends along the way. We consistently strive to build lasting relationships with our customers and to be the best at what we do –create cutting edge products and deliver unparalleled service through the entire process and relationship.
Our goal is NOT to be the biggest company in the licensed business; our goal is to be the BEST...