OTHER

FEED

UNKNOWN

Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin. Guest ServiceEnsures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality.

POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.Guest ExpectationsWell-Trained<ul><li>(Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.</li><li style="line-height:9.7pt">Trains and coaches team members using the Guest Expectations training materials.</li><li style="line-height:9.75pt">Models being calm and productive during busy times.</li><li>Coaches team members to ensure they are knowledgeable on job requirements.</li></ul>Neat and Well-Groomed<ul><li>(Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.</li><li>Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.</li></ul>Friendly<ul><li>(Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.</li><li style="line-height:9.7pt">Coaches team members on having a positive, friendly attitude and behaviors.</li><li style="line-height:9.75pt">Models and coaches team members on the JIB Hospitality Model.</li></ul>Well-Staffed<ul><li>(Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.</li><li style="line-height:9.7pt">Helps with order taking and cashiering during busy times.</li><li>Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.</li><li style="line-height:9.75pt">Encourages team members to ask for help, when necessary, to meet guests' needs.</li><li>Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.</li></ul>Food Tastes Great<ul><li style="line-height:9.75pt">(Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality.</li><li style="line-height:9.75pt">Models and monitors food presentation and coaches team members when necessary.</li><li>Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.</li></ul>Consistent and Quick Service<ul><li>(Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.</li><li style="line-height:9.7pt">Leads and coaches team on how to provide consistent, fast service.</li><li style="line-height:9.75pt">Helps with order taking and cashiering during busy times.</li></ul>Order Accuracy<ul><li>(Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.</li><li>Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors.</li><li style="line-height:9.75pt">Holds employees accountable to minimal order errors and re-trains them as needed.</li></ul>Food Safety<ul><li>(Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures. </li><li style="line-height:9.7pt">Follows all hand washing and glove procedures.</li><li style="line-height:9.7pt">Completes the Food Safety Checklist each shift.</li></ul> It's All AboutBrand Ambassador<ul><li style="line-height:9.75pt">Has passion for the business and pride in Jack in the Box.</li><li style="line-height:9.75pt">Inspires team members to embrace the brand.</li><li style="line-height:9.75pt">Is proud to represent Jack in the Box.</li></ul>Focus on the Guest<ul><li style="line-height:9.75pt">Treats guests and employees with care and respect.</li><li style="line-height:9.75pt">Is passionate about serving the guest.</li><li style="line-height:9.75pt">Steps in to help employees when necessary.</li><li>Has a happy, friendly personality that is engaging to both the guest and other employees.</li><li>Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively.</li><li style="text-align:justify">Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest.</li><li>Inspires team to take care of guests and make them the number one priority.</li></ul>Team Skills<ul><li style="line-height:9.75pt">Treats all employees with care and respect.</li><li style="line-height:9.75pt">Is a good team player and leader.</li><li>Has a positive can-do attitude.</li><li style="line-height:9.75pt">Is dependable and reliable.</li><li style="line-height:9.75pt">Is willing to help others. </li><li style="line-height:9.75pt">Keeps calm and does not show signs of stress.</li><li>Is open and willing to work with and lead people of all backgrounds.</li><li>Ensures the team provides quick service while maintaining a calm environment.</li><li>"Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.</li></ul>Commitment<ul><li style="line-height:9.75pt">Thrives in a fast-paced, high energy, team environment.</li><li>Performs professionally during difficult situations and/or high volume times.</li><li>Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.</li><li>Takes corrective action to resolve issues that could jeopardize food safety or food quality.</li><li>Is flexible and changes direction based on the needs of the business.</li><li style="line-height:9.75pt">Works with a sense of urgency.</li><li style="line-height:9.75pt">Knows and trains others on the products and menu.</li><li>Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable.</li><li>Takes accountability for cash management and handling during their shift.</li><li>Is meticulous in following and managing to Jack in the Box policies and standards.</li></ul>Front of RestaurantIncludes, but not limited to duties, described below. Performs other duties as assigned or directed.<ul><li>Guest Service (Dine In/Drive-Thru)<ul><li style="line-height:9.75pt">Immediately acknowledges and welcomes guests.</li><li>Takes and clarifies orders, assists guests with menu selection as appropriate.</li><li style="line-height:9.75pt">Enters order in POS system, collects money, and makes change.</li><li>Always thanks guest upon completion of order taking.</li><li>Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.</li><li style="line-height:9.65pt">Maintains cleanliness and stocking of work area.</li></ul></li><li style="line-height:10.35pt">Interior<ul><li>Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.</li><li style="line-height:9.7pt">Cleans and stocks restrooms.</li><li>Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.</li><li>Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.</li></ul></li><li style="line-height:10.35pt">Exterior<ul><li>Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.</li><li>Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board).</li><li>Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.</li></ul></li></ul>SUPERVISION<ul><li style="line-height:10.35pt">Workstation Operation<ul><li style="line-height:9.75pt">Supervises and trains team members on workstation operations.</li><li>Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements.</li></ul></li><li>Guest Service<ul><li>Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality.</li><li>Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution. </li></ul></li><li style="line-height:10.35pt">Leadership<ul><li>Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance.</li><li style="line-height:9.65pt">Conducts on-boarding and training.</li><li style="line-height:9.75pt">Provides feedback and recognizes employees.</li><li style="line-height:9.75pt">Ensures employee personal and uniform cleanliness.</li><li style="line-height:9.75pt">Apprises management of potential employee issues.</li></ul></li></ul>Back of RestaurantIncludes, but not limited to, duties described below. Performs other duties as assigned or directed.<ul><li style="line-height:10.35pt">Grill<ul><li style="line-height:9.75pt">Reads grill video monitor to prepare ordered products.</li><li>Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds.</li><li style="line-height:9.7pt">Discards ingredients/products that have expired or don't meet quality standards.</li><li>Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment.</li></ul></li><li style="line-height:10.35pt">Assembly<ul><li>Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.</li><li style="line-height:9.75pt">Discards ingredients/products that have expired or don't meet quality standards.</li></ul></li><li style="line-height:10.35pt">Prep<ul><li>Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.</li><li style="text-align:justify">Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards.</li><li style="line-height:9.7pt">Visually checks and inspects all ingredients for freshness.</li><li>Measures, assembles, and prepares ingredients for various products according to product mix information.</li></ul></li><li style="line-height:10.35pt">Fryer<ul><li style="line-height:9.75pt">Reads fryer video monitor prepare ordered products.</li><li>Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin.</li><li>Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units.</li></ul></li><li style="line-height:10.35pt">Interior<ul><li>Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.</li><li style="line-height:9.75pt">Washes and sanitizes dishes and utensils by hand or using dishwasher.</li><li>Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens.</li><li>Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment.</li><li>Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.</li></ul></li><li style="line-height:10.35pt">Exterior<ul><li style="line-height:9.75pt">Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.</li><li>Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board).</li><li>Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.</li></ul></li><li style="line-height:10.35pt">Receiving & Storage<ul><li style="line-height:10.35pt">Receives and stores products on delivery following established procedures.</li></ul></li></ul><h1>QUALIFICATIONS:</h1>Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment.Knowledge/Skills/Abilities- Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.Physical Requirements- Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.<h1>REASONABLE ACCOMMODATION:</h1>Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.***

Feast Enterprises

Jack in the Box - TEAM LEADER

Analysis Skills

Cash Management

Coaching

Computer Workstations

Cook Dishes

Corrective Action

English Language

Equipment Maintenance/Repair

Food Flavor

Food Presentation

Food Quality

Food Safety

Housekeeping/Cleaning

Ingredient Preparation

Interpersonal Skills

Leadership

Lift/Move 25 Pounds

Maintain Compliance

Mathematics

Multilingual

Onboarding

Operations Management

Order Delivery

Order Processing

Organizational Skills

PC Software

People Management

Performance Management

Physical Demands

Point of Sale (POS) Systems

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Quality Metrics

Quality Monitoring

Regulatory Compliance

Resolve Customer Issues

Restaurant

Safety Compliance

Safety Equipment

Service Delivery

Staff Motivation

Staff Training

Team Lead/Manager

Team Player

Time Management

Visor

Waste/Garbage/Recycle Collection

Workplace Issues

Talent Acquisition

Delegate responsibilities for ordering, receiving, storage, and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste and theft. At Jimmy John's, you will find yourself as part of a culture that offers competitive wages and benefits, opportunities to grow into leadership and advancements, along with one freaky fun place to work.

HOUR

Person in Charge $13.65-$17.29 + Tips DOEWe are not your everyday fast food franchisee. We care! We are a freaky F.A.S.S.T. Jimmy John's franchisee looking for a freaky F.A.S.S.T. Person in Charge to help make our freaky fresh sandwiches while keeping our store freaky clean. At Jimmy John's, you will find yourself as part of a culture that offers competitive wages and benefits, opportunities to grow into leadership and advancements, along with one freaky fun place to work. We don't just do fast food; we do food... F.A.S.S.T!As a Person in Charge, you'll be supported with the tools and training needed to succeed in our dynamic organization. The Person in Charge is responsible for restaurant operations during assigned shifts when management is not present.Duties and Responsibilities:<ul><li>Supervise a staff of approximately 3 to 15 employees.</li><li>Delegate responsibilities for ordering, receiving, storage, and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste and theft.</li><li>Assist in the supervision of preparation, sales, and service of food.</li><li>Supervise food preparation and service operations while on duty.</li><li>Assist Team Members during rush periods to ensure restaurant efficiency.</li><li>Complete daily food preparation including meat and vegetable slicing, portioning, and rotating products.</li><li>Assist in daily and weekly paperwork.</li><li>Assist in preventive maintenance and upkeep on store's equipment and supplies.</li><li>Performs other related duties as required.</li></ul>Knowledge, Skills, Abilities & Work Environment:<ul><li>Ability to use basic math, addition, subtraction, and understand basic fractions.</li><li>Required to stand, walk, sit, use hands, reach with hands and arms, talk, listen, close vision, distance vision, peripheral vision, and depth perception.</li><li>Occasionally required to climb, balance, stoop, kneel, crouch or crawl, and lift up to 50 pounds.</li><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties the employee is occasionally exposed to mechanical parts. The noise level in the work environment is moderate.</li></ul>What's in it for you?<ul><li>Competitive wages from $13.65-$17.29 + Tips Depending on experience.</li><li>Benefits including PPO Medical, PPO Dental, and Vision!</li><li>Paid time off (PTO)</li><li>Employee meal benefit program</li><li>Career Advancements \u2013 Become an Assistant or General Manager in your store or more!</li></ul>Becoming a leader in the industry...<ul><li>Career development programs that provide mentorship and support through your immediate supervisor and HR department</li><li>Increase pride and ownership of your own location or area.</li><li>Develop and increase leadership and management skills as well as experience.</li><li>Become an Area Manager or Director of Operations with a fast-growing organization.</li></ul>Must be 18 years of age, willing to work overtime, holidays, and weekends as business dictates is a must. Must have the physical stamina to work 40-50 hours per week.Apply today and come show us what you are all about!

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