Minneapolis, MN30+ days ago
Duties and Responsibilities: Assist customers with accounts receivable activity inquiries; Manage inbound call queues and emailed support cases; Enroll customers in automatic payment portal processing and one-time payments; Review sales order forms, billing and payment history, and internal support cases; Update customer demographic changes and invoice delivery methods; Deliver ACH enrollment and W-9 forms per customer request; Troubleshoot issues, escalate where needed, and follow up promptly to ensure client expectations are exceeded; Advocate customer needs/issues cross-departmentally; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company; Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function; and We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.