Egg Harbor Township, NJ30+ days ago
This includes initial problem identification and supporting field emergencies after business hours, including Store Maintenance, Asset Management, and Operational issues by placing service call to appropriate contractors, or escalating issues as necessary Assist in escalated store communications as well as troubleshooting complex situations with fellow POS Helpdesk Associates when called upon Other duties may be assignedQualifications Associate's Degree from two to four-year College or university or two to four years related experience and/or training or equivalent combination of education and experience Ability to quickly learn and understand instructions and troubleshooting procedures Understanding of cloud-based management software Comprehensive understanding of POS Systems operation, configuration, and installation Strong problem-solving skills Understanding of PC communications techniques, protocols, software, and hardware Ability to express complex technical concepts effectively, both verbally and in writing To perform this job successfully, an individual should have knowledge of PC repair, upgrades, and troubleshootingThe pay range reflects the potential rate for this role. Ensure Verifone Payment terminals have the correct software, keys, and are without physical defects Upgrade, refurbish, and test PCs for use in store POS systems Keep up-to-date records of devices on hand and their status Perform all duties of a POS Associate.\u202f