IT Customer Support Technician STATE CENTER COMMUNITY COLLEGE DISTRICTIT Customer Support TechnicianCA$78,168–$96,136 / yearProvides technical support for physical and virtual computer labs; develops scripts to participate in planning and completing computer lab replacement and deployment projects, including documenting, setting up and testing new computers, printers and other hardware, verifying and resolving any problems with network connectivity and quality, contacting vendors to discuss installation issues and verify licensing; tests , installs images to create software access; configures virtual machines; verifies software license compliance; provides ongoing support to computer labs in the event of connectivity problems and hardware malfunctions or failures; removes computers for repair or replacement when under warranty. Responds to help desk tickets, incoming calls, customer walk ins and e-mails regarding computer-related hardware and software problems involving desktop/laptop hardware, software, printers, peripheral equipment, server/network connectivity, mobile devices and specialized applications; monitors the status of open help tickets and provides follow-up support until issues are resolved; diagnoses and documents more complex or severe error events and escalates such cases to appropriate senior staff for action; documents the resolution of user support requests in the help desk application database.