UNKNOWN

ADAPTED_NOW

Process based, + Able to build forms and trainings in Canva, Snag-It, PowerPoint, Visio, Process Mapping, Excel for tracking and training results and resources, One-Note, SharePoint (Able to Be the Administrator), Teams Channels. + Functions as a “hands-on” supervisor, assisting in day-to-day operations and supervision of staff with adherence to the member outreach program.

YEAR

Molina Healthcare is hiring a Supervisor, Member Outreach, Training Specialist. This remote role will have a focus on spearheading, facilitating much of the training initiatives that we are currently undergoing and also have upcoming. Highly Qualified Candidates Will Have the Following Experience: + Background Training + Managed Care background and/or is familiar with Medicare and Medicaid. + Process based, + Able to build forms and trainings in Canva, Snag-It, PowerPoint, Visio, Process Mapping, Excel for tracking and training results and resources, One-Note, SharePoint (Able to Be the Administrator), Teams Channels + Bilingual is a plus! (Spanish or Mandarin) + Design, develop, and deliver training programs for new hires and existing staff. + Conduct onboarding sessions covering company policies, and compliance requirements. + Provide refresher training on new products, services, or processes. + Create training materials such as manuals, presentations, scripts, and e-learning modules. Knowledge/Skills/Abilities + Functions as a “hands-on” supervisor, assisting in day-to-day operations and supervision of staff with adherence to the member outreach program. Assist with implementation of interventions to maintain and/or improve the quality and efficiency of the operations/services provided. + Prepares and utilizes reports to monitor and audit all systems, procedures and the quality of customer services provided. Assist with representing the unit at Departmental and Planning meetings as requested. + Ensures staffing policies, procedures and SOPs are standardized and are current to meet business needs. + Supports the Strategic Plan, serve as the technical and content support to align programs/processes. Assists the Managers as needed to develop new projects/processes as requested by the health plans. Required Education: High School Diploma P referred Education: Associate's degree Required Experience: 2-3 years call center experience. Preferred Experience: 5 years call center experience and all background skills listed above. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Same Posting Description for Internal and External Candidates Pay Range: $77,969 - $116,835 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Molina Healthcare

Supervisor, Member Outreach / MCO Training Specialist (Remote)

Reddaway

FEED

Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. At Hellosunshine Travels Travel Agency USA, based in Rhode Island, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Job Description:As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.At Hellosunshine Travels Travel Agency USA, based in Rhode Island, we pride ourselves on delivering personalized, high-quality service to travelers across the country. Key ResponsibilitiesRespond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.Support clients with booking modifications, cancellations, and special travel requests.Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.Follow up with clients to confirm travel plans and gather feedback post-trip.Address concerns with empathy and efficiency, ensuring client satisfaction.BenefitsRemote flexibility – work from anywhere, with hours that fit your lifestyle.Exclusive travel perks and access to industry-only discounts.Professional growth – ongoing training and support from a dedicated team.Be part of a passionate community focused on building dreams and memories through travel.What We’re Looking ForExcellent communication skills—both written and verbal.A background in customer service, ideally within travel, tourism, or hospitality.High attention to detail, strong organizational habits, and a proactive mindset.Tech-savvy and able to learn new systems and booking tools quickly.A genuine enthusiasm for travel and helping others create memorable experiences.

Remote Jobs in Kenosha, WI

Molina Healthcare

Hellosunshinetravels