p>Key success factors include one year of healthcare or customer service experience preferred, good listening, interpersonal and communication skills, professional, pleasant and respectful telephone etiquette, ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations, high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills, ability to manage multiple, changing priorities in an effective and organized manner, excellent data entry, numeric, typing and computer navigational skills, and basic computer skills and Microsoft Office. They verify patient eligibility for insurance coverage and appropriate benefit levels for anticipated services, calculate and collect patient liability dues according to financial clearance policies related to existing and bad debt accounts, determine patient liability and advise patient of deposit requirements per policy, negotiate payment arrangements with patient where necessary per policy, and may be responsible for performing cashiering responsibilities according to established policies and procedures.