ITIL knowledge and/or certification.
Experience with Azure, Microsoft 365, ServiceNow, PowerBI, Splunk, or similar IAM platforms.
Exposure to AI operations / LLM Ops / platform governance in an enterprise setting.
Experience with automation, workflow optimization, reporting, dashboards, and operational governance.
Familiarity with Copilot Studio, Azure OpenAI, enterprise AI support models, or similar AI ecosystems.
Strong communication, stakeholder management, analytical, and problem-solving skills.
Responsibilities
Provide operational leadership and day-to-day support for ServiceNow, Microsoft Copilot, AI platforms, LLM-enabled tools, and IAM services.
Ensure 24x7 service continuity, platform availability, performance monitoring, and SLA adherence across supported services.
Manage incidents, service requests, problem management, root cause analysis, and escalations to minimize business disruption.