Colorado Springs, CO5 days ago
Required Competencies: Strong customer service skills; Ability to work independently, predict needs of customers and take initiative; High level of integrity; Excellent written/verbal communication skills; Self-directed, motivated, resourceful, and detail-oriented; Creativity and ability to be innovative; Excellent interpersonal skill with the ability to positively influence diverse audiences; Strong ability to collaborate and develop professional partnerships; Proficient skills in Microsoft Office: Word, Access and Excel and Google Suite; Strong problem-solving skills; Ability to remain flexible and handle a large workload; Ability to be a strong team member; Self-control, a strong sense of ability to work in stressful, potentially violent situations; Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift; Tolerance to stress, confinement, and high-stakes interaction; Ability to read and comprehend the English language; Ability to effectively communicate fluently in English both verbally and in writing; Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind. Coordinate and facilitate cultural assessment activities; Determines appropriate facilitation methods for interviews, focus groups, and stakeholder engagement activities; Identifies organizational trends, morale concerns, communication barriers, and operational risks requiring further review; Utilizes professional facilitation and interview techniques to gather candid feedback regarding organizational culture, leadership effectiveness, communication practices, operational consistency, employee morale, professionalism, and workplace climate; Supports the Culture Coach in fostering trust, transparency, and meaningful stakeholder participation throughout the cultural assessment process; Coordinates operational and logistical components of cultural assessments; including scheduling interviews and focus groups across multiple shifts, coordinating site visits, facilitating stakeholder participation, arranging meeting locations, distributing assessment materials, and maintaining assessment timelines consistent with program expectations and notification requirements; Travel to locations within the State of Colorado; Other duties as assigned.