Charleston, WV30+ days ago
Obtain information and answer questions concerning physicians' and patient-specific needs, Maintain medical terminology skill level needed to discuss and understand clinical information with physician offices, customers, and hospital clinical staff, Process inbound calls/electronic referrals for social service needs, Properly route to Social Worker/Case Manager based upon established protocol, Perform data entry as well as document in the electronic health record, Responsible for handling telephone calls from multiple ambulatory locations and routing to Social Worker/Case Manager, as per protocol, Generate, review and sort daily reports. Associate's Degree (Required) ⢠Associate Degree in related field, with 1 year related experience required, or ⢠Certified Medical Assistant plus 2 years related experience, or ⢠Substitution: High School Diploma and 3 years-experience in a Healthcare setting (Hospital, Clinic, Home Health, Skilled Nursing Facility, or Physician office) ⢠Substitution: Peer Recovery Support Certification plus 1 year experience.