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The ITS Work Study will respond to support requests via phone, email, and in-person, assisting users with computer hardware, software, network connectivity, and other technology-related issues. Federal Work-Study provides part-time jobs for undergraduate and graduate students with financial need, allowing them to earn money to help pay education expenses.

HOUR

Work Study - ITS Salary $16.00 HourlyLocation: Sauk Valley Community College, IL
Job Type: Work Study
Department: Information Systems- CWS
Opening Date: 03/09/2026
Closing Date: 12/31/2026 11:59 PM Central
FLSA: Non-ExemptDescription
Benefits Description
THIS POSITION IS OFFERED THROUGH THE FEDERAL WORK STUDY PROGRAM. IN ORDER TO BE CONSIDERED FOR THE POSITION YOU MUST MEET THE REQUIREMENTS OF THE PROGRAM. FOR MORE INFORMATION PLEASE VISIT: <a href="https://www.svcc.edu/students/finaid/available/work-study/work-study.pdf" rel="nofollow">https://www.svcc.edu/students/finaid/available/work-study/work-study.pdf</a>Examples of Duties
FUNCTION OF THE JOB:
This position provides first-level technical support to students, faculty, and staff. The ITS Work Study will respond to support requests via phone, email, and in-person, assisting users with computer hardware, software, network connectivity, and other technology-related issues. We are seeking candidates with a technical aptitude and strong problem-solving skills. Full training on our systems, software, and support procedures will be provided.DUTIES AND RESPONSIBILITIES:<ul><li>Technical Support:</li><li>Respond to help desk tickets and support requests in a timely and professional manner</li><li>Assist users with computer operation, software applications, and basic troubleshooting</li><li>Provide support for wireless connectivity and network access issues</li><li>Support users with email, printing, and shared drive access</li><li>Escalate complex technical issues to senior IT staff as appropriate</li><li>Lab and Classroom Support:</li><li>Provide technical support in computer labs and enhanced classrooms</li><li>Assist students and faculty with lab computers, software, and printers</li><li>Monitor computer lab equipment and report malfunctions or needed repairs</li><li>Perform basic maintenance tasks including loading printer paper and replacing toner cartridges</li><li>Equipment and Asset Management:</li><li>Track and document hardware and software issues</li><li>Document support requests and resolutions in the help desk ticketing system</li><li>Report broken or non-working computers, monitors, printers, and other equipment</li><li>Assist with basic computer setup and configuration as needed</li><li>Assist with checkout laptop imaging and preparation</li><li>User Training and Education:</li><li>Provide one-on-one instruction on basic software and hardware usage</li><li>Create and maintain documentation and knowledge base articles</li><li>Other Responsibilities:</li><li>Maintain cleanliness and organization of computer labs and work areas</li><li>Participate in student training sessions</li><li>Other duties as assigned by ITS staff</li></ul>Technical Skills:<ul><li>Demonstrated technical aptitude and interest in information technology</li><li>Basic understanding of computer hardware, software, and operating systems</li><li>Ability to learn new technologies and systems quickly</li><li>Problem-solving and analytical thinking skills</li></ul>Communication Skills:<ul><li>Professional verbal, telephone and written communication abilities</li><li>Ability to explain technical concepts to non-technical users in a clear, patient manner</li><li>Active listening skills and ability to ask clarifying questions</li></ul>Personal Attributes:<ul><li>Customer service oriented with a helpful, positive attitude</li><li>Dependable, accurate, and detailed-oriented</li><li>Self-motivated with the ability to work independently and as part of a team</li><li>Organized with strong time management and prioritization skills</li><li>Ability to multitask and manage multiple support requests simultaneously</li><li>Maintains professionalism and confidentiality in all manners</li></ul>Qualifications
Must have a valid drivers license. Federal Work-Study provides part-time jobs for undergraduate and graduate students with financial need, allowing them to earn money to help pay education expenses. The program encourages community service work and work related to the student's course of study. Students participating in the Federal Work Study Program are paid minimum wage and can work up to 20 hours per week. The student is not guaranteed a set number of hours per week. In order to qualify for the Federal Work Study Program the student must:<ul><li>be enrolled half-time (or greater) at the College (half-time is 6cr for fall/spring and 3cr for summer)</li><li>be enrolled in an eligible degree or certificate program</li><li>be in good academic standing</li><li>must have eligibility (financial need) as determined by the Free Application for Federal Student Aid (FAFSA)
Some college coursework in Information Technology, Computer Science, or related field preferred.</li></ul>Supplemental Information
PERSONAL INTERACTION:
Daily contact with College personnel, faculty, students, and the general public in the routine performance of duties and departmental services.We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, disability, holidays, vacation, and sick leave. To learn more details, visit our <a href="https://www.svcc.edu/employees/opportunities/benefits.html" rel="nofollow">https://www.svcc.edu/employees/opportunities/benefits.html</a>.Employer: Sauk Valley Community College (IL)
Address: 173 Illinois Route 2 Dixon, Illinois, 61021-9110
Phone: 815-835-6291
Website: <a href="https://www.svcc.edu" rel="nofollow">https://www.svcc.edu</a>

Sauk Valley Community College

Work Study - ITS

1st Level Support

Analysis Skills

Asset Management

Communication Skills

Community and Social Services

Computer Hardware

Computer Operations

Computer Organizations

Computer Science

Computer Software

Customer Support/Service

Detail Oriented

Documentation

Driver's License

Establish Priorities

Help Desk

Information Technology & Information Systems

Knowledge Base

Laboratory Equipment

Laptop PC

Multitasking

Network Connectivity

Operating Systems

Organizational Skills

Printers

Printing

Problem Solving Skills

Software Administration

Support Documentation

Systems Administration/Management

Team Player

Technical Support

Time Management

Wireless Communications

Writing Skills

OTHER

Your day-to-day will include: Troubleshoot common support tasks (computer performance, login and profiles, printing, audio/video, VPN, Wi Fi, browsers) using approved tools and knowledge articles. Perform Active Directory and/or Entra ID (Azure AD) tasks as delegated (account unlocks, password resets, group membership, managing device objects) while following best practices.

Wahl Empowers People To Be Their Best!Powering People Through Technology at WahlFor more than 100 years, Wahl has shaped the grooming industry through innovation, craftsmanship, and a commitment to helping people look and feel their best. But behind every smooth-running department, every productive shift, and every digital workflow is one team: IT. Now, we're looking for a calm‑under‑pressure problem solver, someone who loves technology, loves people, and thrives in that magical space where the two meet. As our IT Deskside Support Analyst, you'll be the face of IT for Wahl employees, turning confusion into clarity and technical challenges into smooth, successful outcomes.What You'll DoYou'll be the first person our team members turn to when technology isn't behaving. Your work will keep projects moving, meetings happening, and production running. Your day-to-day will include:<ul><li>Troubleshoot common support tasks (computer performance, login and profiles, printing, audio/video, VPN, Wi Fi, browsers) using approved tools and knowledge articles.</li><li>Document resolutions, update knowledge base articles, and maintain accurate ticket notes to support repeatable outcomes.</li><li>Familiarity with ticketing systems and request workflows; ability to prioritize and manage multiple tasks.</li><li>Collaborates within IT and with the overall business to formulate relationships and have a deep understanding of major job functions across the company.</li><li>Exposure to collaboration and identity services (Exchange Online, SharePoint Online, Teams, OneDrive).</li><li>Supports HR functions for onboarding and offboarding employees.</li><li>Demonstrate adaptability to evolving environments and emerging technologies.</li><li>Assigned other project related work by supervisor.</li><li>Perform Active Directory and/or Entra ID (Azure AD) tasks as delegated (account unlocks, password resets, group membership, managing device objects) while following best practices.</li><li>Install, configure, and support Windows and macOS devices (laptops/desktops), including imaging/onboarding setup, basic configuration, and application installation.</li><li>Deploys, maintains, and troubleshoots IT assets including printers, scanning devices, Azure Virtual Desktops, and other IT owned devices.</li><li>Basic understanding of networking concepts (DNS, DHCP, TCP/IP, Wi Fi) and common troubleshooting steps.</li><li>Supports local and global infrastructure teams on critical outages, testing, and IT project rollouts.</li><li>Assists in disaster recovery and tape backups.</li></ul> What You Bring<ul><li>Associate's degree in business, Information Technology, Information Systems, or equivalent work experience.</li><li>2-4 years previous working experience in a corporate IT environment.</li><li>Strong customer service, communication, and documentation skills; ability to explain technical concepts to non-technical users.</li><li>Exhibits a proactive attitude toward acquiring new skills and knowledge.</li><li>Open to feedback and embraces training opportunities.</li><li>Must be organized, detail oriented with the integrity to handle confidential information.</li><li>Experience with Microsoft Administration, Active Directory, and Entra/Azure.</li><li>Deep knowledge of Windows PCs and MacOS.</li><li>Proficient in Microsoft Office suite.</li><li>Basic network infrastructure knowledge</li><li>Experience with device management systems (Intune, JAMF) is a plus.</li><li>Ability to lift and move standard IT equipment (e.g., laptops, monitors) as needed.</li><li>Must be on site 5 days a week.</li></ul>Core Competencies <ul><li>Action Oriented</li><li>Collaboration</li><li>Optimizes Work Processes</li><li>Nimble Learning</li><li>Demonstrates self-awareness</li><li>Values Differences</li></ul>Why You'll Love Wahl Clipper We offer a competitive benefits package designed to support your well-being and growth, including:<ul><li>Low-cost BCBSIL medical, dental, and vision plans</li><li>A generous company-matched 401(k) and profit sharing</li><li>Tuition support to fuel your learning</li><li>Paid holidays and a vibrant, casual work environment</li></ul>But that's just the beginning. At Wahl, you'll also enjoy:<ul><li>A legacy of quality and innovation.</li><li>A team that values your expertise and ideas.</li><li>Opportunities to grow and contribute to meaningful projects.</li><li>A culture built on respect, precision, and progress.</li></ul>Ready to Power People Through Technology? If you're an IT problem‑solver who thrives on helping others, fixing what's broken, and keeping a business running smoothly, we'd love to meet you. Apply today and help keep Wahl connected, productive, and moving forward. #LI-ONSITE#LI-TR1

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