Partner with Customer Care, Field Service, and Technical Support teams to understand real-world product performance • Support field issue resolution by reviewing test data and verifying failure modes • Contribute to customer-facing root cause analyses with data-backed insights • Participate in cross-functional reviews to translate customer issues into testing and quality improvements • Provide technical input for customer-facing documentation such as troubleshooting guides and commissioning checklists • Communicate field performance trends back to manufacturing test teams to prevent recurrence. • Lead, mentor, and develop a team of BESS Test Technicians, fostering a culture of safety, accountability, and continuous improvement • Provide hands-on training, coaching, and technical guidance to ensure consistent testing quality • Coordinate daily work assignments, manage staffing levels, and ensure technicians have appropriate tools and resources • Promote strong communication and collaboration across shifts and departments • Conduct performance evaluations, set expectations, and support career development • Build alignment across technicians with diverse backgrounds and skill sets.