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Our professional roofing company focuses on energy-efficient residential roofing replacement, specializing in products and installation methods that cater to the unique climate and building challenges in the southeastern United States. As an integral part of our inside sales team, you will be responsible for providing exceptional customer service to our existing and potential clients — and directly contributing to the growth of our business.

Weekly Pay  |  Hourly Pay + Commission + BonusesUrgently hiring. Start ASAP.<h3>Why Southern National Roofing</h3>Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who show up and execute. Many of our leaders started in roles just like this one.We are a $20M+ residential roofing company, ranked #93 on the Roofing Contractor Top 100, #116 on the Top 500 Remodelers, #379 on the Inc. 5000, A+ BBB Accredited, and a Top 2% Master Elite Roofer nationwide.<h3>Description</h3>Southern National Roofing is seeking an enthusiastic and friendly Call Center Agent to join our team. Our professional roofing company focuses on energy-efficient residential roofing replacement, specializing in products and installation methods that cater to the unique climate and building challenges in the southeastern United States. We are certified to install most roofing brands, including North America’s top-selling Timberline® roofing shingles by GAF.As an integral part of our inside sales team, you will be responsible for providing exceptional customer service to our existing and potential clients — and directly contributing to the growth of our business.<h3>The Role</h3>This is a full-time W-2 inside sales position where your performance directly impacts what you earn and how quickly you advance. You will be the first point of contact for homeowners and prospects — fielding inbound calls, following up with our database, and generating qualified appointments for our outside sales team.You are building relationships.You are creating qualified opportunities.<h3>Responsibilities</h3><ul><li>Field inbound calls from our field marketing team as well as clients and prospective clients to schedule appointments</li><li>Daily telephone outreach to our database of customers and prospects</li><li>Promote our eco-friendly roofing products and services to prospective and existing clients</li><li>Generate qualified appointments for our outside sales division</li><li>Participate in ongoing department meetings and training sessions</li></ul> <h3>Compensation</h3><ul><li>W-2 full-time position</li><li>Hourly pay + commission + performance bonuses</li><li>First-year team members earn $35,000–$60,000</li><li>Earnings vary based on performance and consistency</li></ul> <h3>Schedule</h3><ul><li>Full-time, on-site role</li><li>40 hours per week, morning, afternoon and evening shifts available, weekend availability required</li><li>No overnight travel required</li></ul>Requirements<ul><li>Comfortable speaking with people by phone — friendly, professional, and confident</li><li>A positive attitude and strong desire to succeed</li><li>Professional appearance and demeanor</li><li>Strong communication skills, both verbal and written</li><li>High school diploma or GED</li><li>Valid driver’s license and reliable vehicle (to commute to and from the office)</li><li>Ability to work full-time, 40 hours per week, morning, afternoon and evening shifts available, weekend availability required.</li></ul>Benefits<ul><li>Competitive hourly pay + commission + bonuses</li><li>Health, Dental, and Vision insurance</li><li>Recognition and rewards for high performance</li><li>Ongoing sales training and coaching</li><li>A vibrant team culture with regular events and activities</li></ul>

Southern National Roofing

Call Center Agent

Business Growth

Calendar Management

Call Centers

Coaching

Communication Skills

CompTIA A+

Customer Support/Service

Dental Insurance

Driver's License

Energy Efficiency

Field Marketing

Field Sales

Green Business

High School Diploma

Inside Sales

Presentation/Verbal Skills

Roofing

Sales

Sales Prospecting

Vision Plan

Willing to Travel

Writing Skills

Workable

Driven by our shared mission to pursue excellence for our team, our customers, and our performance, we are continuously improving our customer offerings in tandem with opening more branches in new states each year. You will also be responsible for the quality of the team, monitoring the collection agent activity and recommending the appropriate management actions based on agent performance.

Overview and Responsibilities:
In business for more than 70 years, Republic Finance is proud to be a trusted lender in over 250 communities across the United States! We specialize in providing flexible lending solutions and incomparable customer service. Driven by our shared mission to pursue excellence for our team, our customers, and our performance, we are continuously improving our customer offerings in tandem with opening more branches in new states each year. We also regularly promote from within and enjoy giving back to the communities we serve. In a nutshell, our company culture is about helping customers, investing in our employee's future, and ensuring that our performance makes an impact on our community. We are looking for an experienced Collections Supervisor to join our growing Call Center team in Charlotte, NC! In this role you will be responsible for providing leadership and successfully overseeing a team of collection agents. As Supervisor, you are tasked with ensuring the team achieves the collection targets provided to them. In addition, you will proactively manage performance and develop performance plans for agents not meeting their minimum requirements. You will also be responsible for the quality of the team, monitoring the collection agent activity and recommending the appropriate management actions based on agent performance. The ability to lead, motivate and execute on the company’s delinquency targets is a key component to success in this position! The Collections Supervisor role will be in office and need to have flexibility to work the following schedule, Monday/Tuesday 8am-5pm, Wednesday/Thursday 12pm-9pm, Fridays 8am-5pm or 8am-12pm depending on your half-day Saturday rotation, 8am-12pm.  Job responsibilities are as follows: <ul><li>Lead, supervise, train and coach collection agents in a centralized environment</li><li>Ensures compliance to all State and Federal regulatory rules, policies and procedures which include FDCPA and TCPA, Privacy Act and Federal Information Security Management Act.</li><li>Accomplish expectations regarding established monthly production and quality assurance goals</li><li>Build and establish a high energy team through daily engagement specific to communications, motivation and team member development</li><li>Drive accountability for key performance indicators (KPIs), ensuring targets are met or exceeded</li><li>Analyze performance trends and operational data to identify opportunities, risks, and root causes impacting collections results</li><li>Ensure all customer and team member disputes and/or escalations are properly resolved</li><li>Organize and prepare the daily work in line with management set standards which allow for a prompt start to begin work each day</li><li>Maintain a professional work demeanor and environment at all times</li></ul>

Requirements:
<ul><li style="margin-left:0in">3+ years of experience in a collections call center; management experience a plus</li><li>Understanding of State and Federal Collection laws and regulations</li><li>High School Diploma or equivalent; College degree preferred</li><li>Understanding of dialer and telephony technology</li><li>Must possess a strong sense of urgency and attention to detail</li><li>Proficient in Microsoft products (Word, Excel, Powerpoint)</li><li>Excellent leadership traits, ability to motivate team members and lead by example</li><li>Strong verbal and written communication skills inculding presentation skills</li><li>Collaborate well with management, peers and team members to improve processes</li><li>Excellent customer service skills</li><li>Professional attitude and demeanor</li><li>Critical thinking and problem solving skills</li><li>Must be organized with effective time management skills and ability to prioitize work</li><li>Must meet our acceptable standards for credit history, criminal background history and pass a pre-employment drug screen</li><li>No travel required</li></ul>

Benefits:
We offer a competitive compensation and benefits package including: <ul><li>Health/Dental/Vision</li><li>Paid Time Off (PTO)</li><li>401 (K) and employer match</li><li>Company provided Life Insurance & Long Term Disability</li></ul>Additional benefits with Republic Finance include:<ul><li>Employee of the Month Program</li><li>Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society</li><li>Professional offices with a friendly team environment</li></ul>Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.

Joining the Republic Finance Team means not just having a job, but that you are taking the first step in pursuing an exciting and rewarding career! At Republic Finance, we pride ourselves on investing in our employees and providing internal advancement opportunities. As a Republic Finance team member, you will be provided with on-the-job-training in order to better understand our products and services, as well as the tools to best service our customers’ financial needs. We reward success and offer potential growth opportunities in as soon as 18-24 months. 
With more than 165 branches in 8 states, we are well known for our boutique-lending experience across the south. Providing assistance with financial emergencies, loan consolidation, back to school expenses and home improvement expenses are just some of the numerous services we offer our customers. 
Not only do we provide exceptional customer service and financial guidance to our communities, we also know the importance of giving back to them. Republic Finance is a proud supporter of multiple charities including the Juvenile Diabetes Research Foundation (JDRF) and the American Cancer Society. Our fundraising efforts through the year support these charities, while allowing us the opportunity to recognize our employees for their individual and team contributions. 
 
We are seeking highly motivated individuals who possess an entrepreneurial mentality, in addition to exceptional customer service skills. Republic Finance offers a competitive salary and benefits package, as well as a first class working environment.

Republic Finance

Call Center Collections Supervisor

Call Center Management

Cancer

Collections Regulations

Continuous Improvement

Credit and Collections

Detail Oriented

Diabetes

Exceeded Sales Goal

FISMA - Federal Information Security Management Act

Fair Debt Collection Practices Act (FDCPA)

Federal Laws and Regulations

Finance

Leadership

Loans

Maintain Compliance

Microsoft Excel

Microsoft PowerPoint

Microsoft Product Family

Microsoft Word

Organizational Skills

Past Due Accounts

Performance Analysis

Performance Management

Performance Metrics

Problem Solving Skills

Process Improvement

Quality Assurance

Risk Analysis

State Laws and Regulations

Telephone Technology

Time Management

Trend Analysis

[AW]-iCims

YEAR

Prospect and Generate Leads: Identify and target potential clients through various methods, including referrals, networking, and marketing initiatives. As an Insurance Sales Agent, you will be responsible for generating new business by identifying and meeting the insurance needs of prospective clients.

<h3>Description</h3> <div>As an Insurance Sales Agent, you will be responsible for generating new business by identifying and meeting the insurance needs of prospective clients. You will leverage your knowledge of our products to provide tailored insurance solutions, foster client relationships, and achieve sales goals. This role requires a self-starter with excellent communication skills and a passion for helping others.</div> <h3>Key Responsibilities</h3> <div>• Prospect and Generate Leads: Identify and target potential clients through various methods, including referrals, networking, and marketing initiatives. • Network with Others: Identify and meet with centers of influence that can refer business to you • Outbound Calls: Use phone/email to reach out to prospective commercial and personal lines clients • Consult with Clients: Assess clients' insurance needs, offer appropriate coverage options, and explain policy details, including benefits, terms, and exclusions. • Prepare and Present Quotes: Prepare and present customized insurance quotes to clients, ensuring clarity and accuracy in all documentation. • Manage Client Relationships: Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention. • Close Sales: Convert leads into clients by effectively closing sales and meeting or exceeding sales targets. • Stay Informed: Keep up-to-date with industry trends, changes in insurance regulations, and new products to provide clients with accurate information. • Administrative Duties: Complete necessary paperwork, process applications, and maintain accurate records of client interactions and transactions.</div> <h3>Skills, Knowledge and Expertise</h3> <div>• Developing constructive and cooperative working relationships with others, and maintaining them over time. • Observing, receiving, and otherwise obtaining information from all relevant sources. • Convincing others to buy policies or to otherwise change their minds or actions. • Using computers and computer systems (including hardware and software) to enter data and process information. • Developing specific goals and plans to prioritize, organize, and accomplish your work. • Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. • Analyzing information and evaluating results to choose the best solution and solve problems. • Communicating with people outside the organization, representing the organization to customers, the public, and other external sources. • Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.</div>

The Misch Group

P&C Insurance Sales Agent

Administrative Skills

Computer Systems

Customer Conversion

Customer Relations

Customer Relationship Management (CRM)

Data Entry

Documentation

Establish Priorities

File Maintenance

Industry/Trade Analysis

Insurance

Insurance Regulations

Insurance Sales

Lead Generation

Marketing

Meet Sales Quota

Sales Closing Skills

Set Goals

Team Player

PinpointHQ

ADAPTED_NOW

Acquire, demonstrate and instruct thorough knowledge of competitors’ pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of Charter’s and competitors’ products and services. As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improved retention rate.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. JOB SUMMARYResponsible for managing retention agent in an effort to retain existing customers from disconnecting while retaining and upselling core products i.e. Video, Data, and Phone. Coach, monitor, develop, lead, model, motivate, analyze, organize, staff, and train, so that customers, employees, and owners are successful towards our goal of being America’s leading service provider. MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience. Supervise agents to ensure a high level of customer satisfaction, professionalism, and courtesy during all retention transactions exists and is sustained. Consistently meet or exceed weekly and monthly retention activity goals by coaching agents to sound telephone based customer save techniques. As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improved retention rate. Ensure that agents are educated on and abide by the business rules surrounding the retaining of a customer. These business rules include but are not limited to extension of promotions, credit usage, and escalation of service-related issues. Ensure thorough understanding of the agent as well as the supervisor compensation/commission plans in order to coach to specific behaviors that will improve save yield and, therefore, improve commission earnings potential. Manage agent compliance of call handling metrics to include productive time, schedule adherence, handle time, after call work, an d other metrics as necessary. Analyze and provide statistically-based recommendations on ways to improve agent save performance. Manage agents performance by providing frequent coaching based upon call monitoring and save performance. Provide recommendations on save offers and business rules to support Charter’s strategy. Master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function. Acquire, demonstrate and instruct thorough knowledge of competitors’ pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of Charter’s and competitors’ products and services. Ability to successfully manage difficult customer calls that require issue resolution. Perform other duties as requested by supervisor REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone) Ability to work variable hours; may include weekends, holidays, and split days off  Required EducationMinimum of Associates college degree in marketing, sales or related field or equivalent experience Required Related Work Experience and Number of YearsCall center experience in the areas of customer service and/or phone sales - 3-5 WORKING CONDITIONSOffice environment #LI-WP1 #LI-WP1 SRT440 2026-71907 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive <a href="https://jobs.spectrum.com/compensation-and-benefits" rel="nofollow">pay and benefits</a> package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. <a href="https://www.youtube.com/watch?v=mYw1ejL2jZ8" rel="nofollow noopener noreferrer" target="_blank">Watch this video to learn more.</a> Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. <a href="https://jobs.spectrum.com/life-at-spectrum" rel="nofollow">Learn about Life at Spectrum.</a>

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
 

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.

Entry Level Call Center Agent Jobs in Charlotte, NC

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Entry Level Call Center Agent Jobs in Charlotte, NC

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Call Center AgentSouthern National Roofing

Call Center Collections SupervisorRepublic Finance

P&C Insurance Sales AgentThe Misch Group

Supervisor, Residential Customer SolutionsSPECTRUM