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Each Doctor Technician may be directed to support clinical care by the local PEG doctor who is supervising must meet the requirements set forth by PEG, including the computerbased learning to ensure proper patient clinical care. Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.

Location: On-site Store LocationAre you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Physicians Eyecare Group, our Doctor Technician's carefully orchestrate an efficient flow and transition from our Clinical services team to the retail team. In this position, you will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience.About us:At Physicians Eyecare Group we bring over a decade of expertise in the optometry industry. Our independent practices are located within or adjacent to Stanton Optical retail stores.Our industry-leading support center has helped us to provide quality eye care to our patients, in a fast, friendly, and affordable way. Allowing for a focus on delivering the best experience for our patients in every moment and at every touchpoint.Hourly Wage Range: Between $35,000-$45,000 annualized, inclusive of 2% commission on all personal sales and $25.00 weekly bonus opportunity.Why join our winning team?<ul><li>We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.</li><li>Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.</li><li>Paid time off that increases with seniority</li><li>Professional development and promotion opportunities</li><li>Employee Assistance Program (EAP)</li><li>We offer competitive variable compensation opportunities and commission on sales.</li><li>Work with an amazing team!</li></ul>Duties & Responsibilities: Physician Eyecare Group Clinical Duties<ul><li>The Physician Eyecare Group (PEG) provides all clinical services in each store, and PEG doctors provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, and Digital Refraction, Contact Lens care and executing all PEG clinical standards.</li><li>Meet all training guidelines, procedures, protocols, and certification requirements and clinical standards developed by the Physician Eyecare Group.</li><li>The role will also require this person to communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store.</li><li>Each Doctor Technician should seek opportunities to enhance the patient's clinical experience.</li><li>Each Doctor Technician must satisfy all the Physician Eyecare group criteria to ensure proper clinical care.</li><li>Each Doctor Technician may be directed to support clinical care by the local PEG doctor who is supervising must meet the requirements set forth by PEG, including the computerbased learning to ensure proper patient clinical care.</li><li>Required to learn how to utilize local mode as a tool to enhance overall patient experience and perform when necessary, with supervision from the PEG doctors.</li><li>Doctor Technicians must provide proper insertion and removal of contact lenses for new and existing contact lens wearers.</li><li>Doctor Technicians communicate/order any clinical or contact lens supplies to keep the clinical operation running smoothly as may be required by the PEG physician from time to time.</li><li>Ensure accuracy of patient history and personal information in the system</li><li>Achieve daily/weekly/monthly/quarterly PEG desired goals.</li><li>The metrics that will drive the clinical performance include but will not be limited to:
	<ul><li>Prompt and proper completion of outside referrals</li><li>Store conversion/performance (supplements, drops, retinal photos, therapy, etc)</li></ul></li></ul>Operational Duties <ul><li>Be part of delivering an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.</li><li>Greet our patients and customers as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing promotions on products and services available. Answer customers' inquiries and gather necessary information to facilitate sales.</li><li>Foster a strong partnership between the retail team and professional services.</li><li>Schedule and confirm appointments.</li><li>Assist Management Team with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.</li><li>Ensure brand standards by performing basic housekeeping duties when necessary.</li><li>Achieve daily/weekly/monthly/quarterly desired goals.
	<ul><li>The metrics that will drive the clinical operational performance include but will not be limited to:
		<ul><li>Pretest Wait Time</li><li>Pretest Time</li><li>Proper chart completion through tech actions for the doctor</li><li>Patient’s sentiment towards telehealth experience</li><li>Exam Only Rate (Count and Percentage)</li><li>Recheck Rate</li><li>Walk in vs. Scheduled Appointments Rate</li></ul></li></ul></li><li>Maintain patient records confidential and secure in accordance with HIPAA requirements.</li><li>Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.</li><li>Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.</li><li>Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.</li><li>Other duties as assigned and required.</li></ul>Key Qualifications <ul><li>You have 1+ year of experience delivering outstanding customer service to patients and/or customers</li><li>You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment</li><li>You have the skills necessary to communicate effectively with a diverse group of people.</li><li>High School diploma or equivalent required.</li><li>Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company?</li><li>Do you have schedule flexibility? Work hours will be determined based on business needs.</li><li>Knowledgeable about Microsoft Suite 365</li><li>Optical experience is a plus.</li></ul>Physicians Eyecare Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@stantonoptical.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Physicians Eye Care Group

Doctor's Technician

Calendar Management

Clinical Medicine

Clinical Practices/Protocols

Clinical Support

Communication Skills

Customer Experience

Customer Support/Service

Employee Assistance Plan

Employee Benefits

Establish Priorities

HIPAA (Health Insurance Portability and Accountability Act)

High School Diploma

Housekeeping/Cleaning

Information Technology & Information Systems

Laboratory

Maintain Compliance

Medical Records

Metrics

Microsoft Product Family

Multitasking

Needs Assessment

Patient Care

Patient History

Prescription Drugs

Process Improvement

Professional Services

Promotional Products

Record Keeping

Resolve Customer Issues

Retail

Sales

Team Player

Telehealth

Time Management

Time Tracking

clearcompany

With over a decade of expertise, Physicians Eyecare Group is focused on enhancing the eye care experience for both patients and doctors. Our mission is to make eye care easy by prioritizing patient needs through innovative solutions, cutting-edge technology, and a human approach.

YEAR

Optometrist Opportunity with Physicians Eyecare Group Location: Remote Salary Range: Up to $180,000+ (location dependent) Why Join Physicians Eyecare Group? Join a dynamic team of eye care professionals committed to making eye care easy and accessible for all. We combine clinical excellence with innovative patient-centered solutions, supported by a streamlined, fast, and friendly experience. When you become part of our team, you’ll enjoy: <ul><li>Competitive Compensation: Enjoy a strong salary with daily bonus potential. </li><li>Comprehensive Benefits for Full-Time: Medical, dental, 401(k), disability insurance, paid time off, and more. </li><li>Work-Life Balance: Work stays at the office—no on-call hours. </li><li>Supportive Team Environment: Collaborate with a dedicated store team that enhances the patient's experience and reduces administrative tasks. </li><li>Flexibility: Full-time and part-time roles are available, with the option to work in any of our 26 state locations. </li><li>Centralized Support: Our best-in-class support center allows you to focus on patient care. </li><li>Opportunities for Growth: Monthly peer meetings, CE reimbursement (select locations), and community outreach opportunities. </li></ul>Who We Are Looking For: <ul><li>Licensed Doctor of Optometry (OD): Licensed in the practicing state, and open to additional licensure as needed. </li><li>Dynamic & Adaptable: Thrives in a fast-paced, evolving environment. </li><li>Patient-Centered: Passionate about delivering the best eye care solutions with a human touch. </li><li>Brand Ambassador: Represents our values within the organization and in the community. </li><li>Driven by Excellence: Maintains high standards and a commitment to going above and beyond. </li></ul>Your Role: <ul><li>Conduct comprehensive eye exams using innovative technology, both onsite and through our patented hybrid platform. </li><li>Diagnose ocular conditions and create personalized treatment plans. </li><li>Educate patients on preventative eye care, including the importance of: </li><li>Regular annual eye exams </li><li>Sun protection for eye health </li><li>Proper contact lens care and wearing current prescription glasses </li><li>Maintain all necessary state licensure and malpractice insurance. </li></ul>Who We Are: With over a decade of expertise, Physicians Eyecare Group is focused on enhancing the eye care experience for both patients and doctors. We emphasize our values of Integrity, Collaboration, Accountability, Respect, and Empowerment to ensure the highest level of care. Our purpose-driven decisions aim to modernize eye care, making it accessible and affordable to all. Join a Purpose-Driven Team Our mission is to make eye care easy by prioritizing patient needs through innovative solutions, cutting-edge technology, and a human approach. With a commitment to clinical excellence and best-in-class support, we’re here to empower our optometrists and improve the patient experience. Ready to make a difference? Join Physicians Eyecare Group today! Physicians Eyecare Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

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