Hattiesburg, MS30+ days ago
Serves as a primary liaison for customer service operations, coordinating with internal technical teams, university departments, and external vendors to resolve systemic issues, support service planning and demand forecasting, communicate service status, and ensure alignment between frontline support operations and broader enterprise IT services. Directs day‑to‑day operations of the IT Service Desk, Desktop Support, and Switchboard functions, including workload distribution, coverage planning, and service oversight to ensure timely, consistent, and customer‑focused support for students, faculty, and staff across all university locations.