Brings ideas for process or efficiency improvements to supervisor ā¢ Builds relationships with locations, field management, patients and referral sources ā¢ Collects co-pays and deductible amounts ā¢ Conducts insurance verification and eligibility for services/products ā¢ Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns ā¢ Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines ā¢ Maintains accuracy and quality control throughout patient contact and data entry ā¢ Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork ā¢ Obtains authorization and qualification documentation ā¢ Prepares complete and accurate files for Billing Department ā¢ Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction ā¢ Processes work orders to field locations and coordinates timely fulfillment of products and services ordered ā¢ Provides product/service information and education by answering questions, offering assistance ā¢ Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies ā¢ Works extensively with eIntake proprietary system ā¢ Performs other duties as assigned. ā¢ Accurately perform simple mathematical calculations ā¢ Effectively communicate in English; both oral and written ā¢ Interpret a variety of communications (verbal, non-verbal, written, listening and visual) ā¢ Maintain confidentiality, discretion and caution when handling sensitive information ā¢ Multi-task along with attention to detail ā¢ Self-motivation, organized, time-management and deductive problem solving skills ā¢ Work independently and as part of a team.