UNKNOWN

ADAPTED_NOW

Experience in the payments industry or financial services • Strong understanding of system design and architecture • Proven experience with Agile development methodologies • Proficiency in using product management tools such as JIRA, Jira Align, and Figma • Experience with UI/UX design and user experience research and testing • Excellent verbal and written communication skills • Strong analytical thinking and problem-solving abilities • Ability to work independently and as part of a team in a fast-paced environment • Demonstrated ability to collaborate effectively with cross-functional teams • Certified SAFe Product Owner • Certified Scrum Product Owner. PERC partners with product, technology, and operations teams to design and operate controls, monitoring programs, and platforms that protect the integrity, security, and trust of Visa’s payment networks while enabling scalable and compliant business growth.

YEAR

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionVISA is a global leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. Our mission is to connect the world through the most innovative, reliable, and secure payment network, enabling individuals, businesses, and economies to thrive. We are driven by our core values of integrity, client-centricity, and innovation, and we are committed to fostering an inclusive and diverse workplace where everyone can contribute and grow.PERC (Payments Ecosystem Risk & Controls) is a Visa organization responsible for identifying, managing, and mitigating risk across the global payments ecosystem. PERC partners with product, technology, and operations teams to design and operate controls, monitoring programs, and platforms that protect the integrity, security, and trust of Visa’s payment networks while enabling scalable and compliant business growth.Essential Functions:As a Senior Product Manager (Individual Contributor) at Visa, you will serve as a key product leader supporting the Payments Ecosystem Risk & Controls (PERC) organization. You will partner closely with business, architecture, and engineering teams to translate complex risk and operational needs into scalable, high‑quality platform solutions.Key responsibilities include:<ul><li>Partner with PERC business teams to understand requirements, pain points, and desired outcomes, and translate them into clear, actionable product solutions</li><li>Collaborate with Architecture and Engineering on high‑level system and solution design, ensuring shared understanding of implementation requirements across stakeholders</li><li>Lead feature grooming and refinement sessions to gather input on functional requirements, designs, dependencies, risks, and potential issues</li><li>Decompose feature requirements into detailed functional and non‑functional requirements, including scalability, security, performance, and reliability considerations</li><li>Author high‑quality user stories that meet the Definition of Ready for scrum teams</li><li>Own and maintain the platform backlog, including prioritization, enhancement intake, and defect management</li><li>Facilitate requirement finalization to support efficient platform development and predictable delivery</li><li>Support Agile delivery execution by facilitating sprint demos, collecting feedback, and helping maintain a healthy sprint cadence</li><li>Partner with engineering teams during User Acceptance Testing (UAT) to validate solutions meet business and technical requirements</li><li>Manage operational product responsibilities including access and data request SLAs, user management, and support queue oversight</li><li>Communicate releases through release announcements and release notes, ensuring stakeholder awareness and readiness</li><li>Create and deliver end‑user training and supporting documentation to drive adoption and effective platform usage</li><li>Engage regularly with executives across business and engineering organizations to communicate product vision, progress, and trade‑offs</li><li>Operate effectively in a global, matrixed environment, collaborating with stakeholders across multiple time zones</li><li>Apply and model Visa Leadership Principles, including collaboration, accountability, customer focus, and excellence in execution</li></ul>This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.QualificationsBasic Qualifications
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Degree in computer science, Engineering, Business, or related field
• Must demonstrate longer-term strategic thinking and stay ahead of state-of-the-art curve to keep abreast with what's possible technically, operationally and professionally.
• Proven track record of managing and evolving a product portfolio and/or driving product vision and strategy
• Ability to collaborate with engineers in developing technical architecture, as well as leading commercial conversations with clients and vendors.
• Experience in the payments industry or financial services
• Strong understanding of system design and architecture
• Proven experience with Agile development methodologies
• Proficiency in using product management tools such as JIRA, Jira Align, and Figma
• Experience with UI/UX design and user experience research and testing
• Excellent verbal and written communication skills
• Strong analytical thinking and problem-solving abilities
• Ability to work independently and as part of a team in a fast-paced environment
• Demonstrated ability to collaborate effectively with cross-functional teams
• Certified SAFe Product Owner
• Certified Scrum Product OwnerU.S. Applicants OnlyThe estimated salary range for this position is $152,200.00 to $ 243,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.Work HoursVaries upon the needs of the department.Travel RequirementsThis position requires travel 5-10% of the time.Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO EmployerQualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Visa Technology and Operations LLC

Sr. Product Manager Digital Transformation

Acceptance Testing

Agile Programming Methodologies

Analysis Skills

Atlassian JIRA

Backlog Prioritization

Bug Tracking/Defect Management

Business Administration

Business Architecture

Business Growth

Cadence

Certified Scrum Product Owner

Communication Skills

Computer Science

Cross-Functional

Customer Relations

Documentation

Ecosystems

Finance

Financial Services

Government

Health Maintenance

Leadership

Legal

Office Equipment

Operations Management

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Product Demonstration

Product Management

Product Strategy

Product Support

Program Control

Release Notes

Requirements Management

Risk

Risk Management

Sales

Scrum Project Management and Software Development

Service Level Agreement (SLA)

System Architecture

Team Player

Technical Operations

Technical Training

Testing

User Experience Design (UXD)

User Interface Design

Willing to Travel

Writing Skills

Visa

As a member of the Workers Authoring and Testing team, you will put yourself in the shoes of a developer, and use your understanding of software engineering, Web and Internet technologies, and modern JS frameworks to propose, evaluate, and implement innovative technical solutions that create and improve the development experience on the Cloudflare Workers development platform. As the Workers Authoring and Testing team, we develop and maintain tools and packages within a larger collection of developer resources for one of ETIs most successful endeavors so far, Cloudflare Workers.

<div><div>About Us</div><div>At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! </div></div><h4>Available Locations: Austin, TX | London, UK</h4><h4>About the Role</h4>Our team’s core mission is to enable developers to do what they do best — build powerful applications.  We believe they should be able to do this without having to think or worry about infrastructure, scaling, or performance. While Cloudflare Workers, Cloudflare’s solution to serverless computing, handles the infrastructure part, there’s so much more that goes into enabling developers to do their jobs. Developer experience plays a critical role in the success of developers using our platform, so it is our team’s goal to make authoring and testing on our platform easy to understand, accessible, and fun! If this excites you, come join our team of talented engineers that enables developers all around the world to build low-latency planet-scale applications for the Internet and the Web!<h4>About the Department</h4>Our team is part of Cloudflare's Emerging Technology and Incubation (ETI) group, where new, bold products are built and released within Cloudflare. As the Workers Authoring and Testing team, we develop and maintain tools and packages within a larger collection of developer resources for one of ETIs most successful endeavors so far, Cloudflare Workers. <h4>What you'll do</h4>As a member of the Workers Authoring and Testing team, you will put yourself in the shoes of a developer, and use your understanding of software engineering, Web and Internet technologies, and modern JS frameworks to propose, evaluate, and implement innovative technical solutions that create and improve the development experience on the Cloudflare Workers development platform. To this end, you will:<ul><li>Create and improve development tools to support authoring and testing with Cloudflare Workers</li><li>Work on projects that span multiple development surfaces, including CLIs, build systems, CI/CD pipelines, and web framework integrations</li><li>Converge existing tools and systems to simplify our product portfolio and increase quality and cohesion of the development experience</li><li>Help feature teams craft their public JavaScript/TypeScript APIs</li><li>Contribute to internal and public-facing technical documentation</li><li>Support the health and availability of services by being part of an on-call rotation</li></ul><ul><li>Collaborate with engineers across Cloudflare, and contribute at many layers of the stack </li><li>Help implement metrics and dashboards to monitor operational health after projects ship</li><li>Leverage your creativity and developer prowess to seek out new ways to improve the platform</li></ul><h4>About you</h4>We want you to love it here! This role is a good fit for you if you are:<ul><li>Excited by the idea of helping application developers be successful</li><li>Experienced with JavaScript and TypeScript</li><li>Passionate about development tools, libraries, frameworks, and workflows</li><li>Enthusiastic about untangling and re-architecting complex distributed systems to improve efficiency and simplify future development</li><li>Able to distill developer pain points into a smaller number of root causes</li><li>Excited to own your work from early discussions and onward</li><li>Naturally curious and eager to take steps to learn something new</li><li>Above all, a collaborator and effective communicator. You want to join a team that upholds a culture of support, open and honest communication, and vulnerability, and that values collaboration over heroism. We celebrate our achievements, support each other when we make mistakes, and hold each other and our work to the highest standard</li></ul><h4>You’ll really feel right at home if you have:</h4><ul><li>Experience using the Cloudflare Workers development platform</li><li>Experience contributing to open source projects</li><li>Experience with production system monitoring</li><li>Experience with a variety of modern JS web frameworks</li><li>Public speaking or developer relations skills</li></ul> <div>What Makes Cloudflare Special?We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.<a href="https://blog.cloudflare.com/protecting-free-expression-online/" rel="nofollow">Project Galileo</a>: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.<a href="https://www.cloudflare.com/athenian/" rel="nofollow">Athenian Project</a>: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.<a href="https://1.1.1.1/" rel="nofollow">1.1.1.1</a>: We released<a href="https://1.1.1.1/" rel="nofollow">1.1.1.1</a> to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our<a href="https://developers.cloudflare.com/1.1.1.1/privacy/public-dns-resolver" rel="nofollow"> privacy commitment</a> and ensure that no user data is sold to advertisers or used to target consumers.Sound like something you’d like to be a part of? We’d love to hear from you!This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.</div>

Cloudflare

Systems Engineer, Workers Authoring and Testing

This role focuses on creating structured, user-friendly documentation and training materials for enterprise platforms, particularly within DAM environments. The writer will collaborate with business and IT teams to produce high-quality content that supports onboarding, certification, and product usage.

Role: Technical Writer Location: Austin, TX or Sunnyvale, CA (Preferred Sunnyvale) Experience Required:<ul><li> Technical Writing: 5 10 years</li><li> Training Material Documentation: 5 10 years</li></ul> Role Overview This role focuses on creating structured, user-friendly documentation and training materials for enterprise platforms, particularly within DAM environments. The writer will collaborate with business and IT teams to produce high-quality content that supports onboarding, certification, and product usage. Key Responsibilities<ul><li> Author comprehensive technical documentation, including API guides, migration playbooks</li><li> Create developer guides, architecture decision records (ADRs), and knowledgebase articles </li><li> Training Material Documentation</li><li> Produce video tutorials and conduct training demos and presentations </li><li> Act as a single point of contact (SPOC) between business and IT teams </li></ul> Required Skills<ul><li> Proven experience in technical writing and training documentation (5 10 years).</li><li> Strong background in DAM platforms and content modeling.</li><li> Ability to create structured content.</li></ul> Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Diverse Linx

Technical Writer

Author Jobs in Austin, TX

Author Jobs in Austin, TX

Jobs

Similar Job Searches

Stand out to leading employers.

Author Jobs in Austin, TX

Jobs

Sr. Product Manager Digital TransformationVisa Technology and Operations LLC

Systems Engineer, Workers Authoring and TestingCloudflare

Technical WriterDiverse Linx

Similar Job Searches