Percepta Jobs in the United States
Percepta
Mahwah, NJ
The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Percepta
Dearborn, MI
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries. As a Pro Sales Customer Care Representative in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Percepta
Dearborn, MI
Investigate and resolve Dealerships’ warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues. Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives.
Percepta
Dearborn, MI
The Electric Vehicle Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, Part & Tech SME’s for case progression.
Percepta
Melbourne, FL
Under the direction of the Client Operations Manager, the CSM will answer questions resolve concerns raised by clients, and respond to contacts generated by Dealers and Field Personnel. Responsible for resolving client issues using all available resources including Dealers, Team Leaders, Subject Matter Experts (Sales and Technical), Field Service Engineers, and Concern Resolution Specialists.
Percepta
Melbourne, FL
Process, answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved. Ensure that all customer contacts are properly logged into Siebel, the CRC's contact system, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Percepta
Melbourne, FL
Customer inquiries may include, but are not limited to, questions/concerns around the following: in-vehicle technology system use and troubleshooting, vehicle concerns inside and outside of warranty, mobile phone application support and troubleshooting, brand inquiries, vehicle specification inquiries, owner account inquiries, and basic vehicle feature utilization inquiries and concerns. Additionally, you will be responsible for meeting expected customer service levels and supporting business performance goals of the CRC by providing a full range of customer service, answering regular customer inquiries and concerns via multiple channels (telephone, correspondence, and email).
Percepta
Dearborn, MI
The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. As a Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Percepta
Mahwah, NJ
As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Percepta
Dearborn, MI
The Concierge Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. As a Concierge Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Percepta
Dearborn, MI
The Bilingual Spanish Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. As a Bilingual Spanish Customer Service Representative working on-site in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Percepta
Melbourne, FL
The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services.
Percepta
Mahwah, NJ
The Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles. As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Percepta
Melbourne, FL
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly. The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services.
Percepta
Melbourne, FL
As a Customer Care Representative working on-site in Melbourne, FL, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
Percepta
Remote, OR
This role will partner with IT, PMO, Client Services, People Innovation (HR), and Operations leaders to ensure AI initiatives are effectively adopted, governed, and translated into measurable business value. Percepta is seeking a strategic and operationally strong Lead, AI Adoption & Value Realization to support the enterprise rollout and sustained adoption of AI-enabled capabilities across business units.
Percepta
Melbourne, FL
Receive inbound contacts (calls and web) from F/L dealerships, Competitive Make dealerships and independent repair facilities regarding extended service contract coverage and provides claims adjudication per contract terms and contact handling processes. • Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred.
Percepta
Melbourne, FL
Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers.
Percepta
Melbourne, FL
Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers.
Percepta
Melbourne, FL
This role will include individual and/or Team incentives in the form of commission structures set against specific sales targets as set out by the Sales Leadership Team for the respective program. As an Outbound Sales Development Representative (Level 1), on-site in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Percepta
Melbourne, FL
The Metrics Coordinator will support the Automotive Concierge program by providing report development, tracking, and metrics reporting while assisting in analyzing data to support process changes, metric goal revisions and objective attainment plans. This position will support the Lincoln Business Operations Manager and Lincoln client by designing, developing and analyzing critical to business reports and scorecards.
Percepta
Melbourne, FL
Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software. The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.
Percepta
Melbourne, FL
The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases. As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
Percepta
Asheville, NC
Promptly process and answer/resolve customer inquiries, concerns or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. Ensure that all customer contacts are properly logged into the CRM tool to allow for an accurate historical view of customer contacts manage follow-up log and audit documentation of customer files.
Percepta
Melbourne, FL
The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services .
Percepta
Dearborn, MI
The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Percepta
Dearborn, MI
In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Percepta
Melbourne, FL
Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries). Strive to achieve white-glove customer service with each consumer (white-glove is defined as providing or involving meticulous care, attention, or service so the consumer is instilled with knowledge from a competent professional thereby increasing the probability of a vehicle purchase).
Percepta
Houston, TX
They will also resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training, combined with knowledge base tools to ensure their questions are answered and that they have a positive view of our client’s brand throughout the case management process. Successful agents in this role will utilize resources, including an on-site Knowledge Base, Dealerships, local resources, and Tech SMEs for case progression.
Percepta
Dearborn, MI
The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks related to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service. • Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes.
Percepta
Melbourne, FL
As a Technical Service Representative II in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Request additional information from the repair facility (digital photos, technical escalation) when automotive knowledge indicates the recommended repair may not be covered.
Percepta
Melbourne, FL
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta
Asheville, NC
Promptly process and answer/resolve customer inquiries, concerns, or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools, and take the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided. * Ensure that all customer contacts are properly logged into Reveal CRM, ensure that VZ has accurate contact information on the customer, manage and audit of documentation of customer files.