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Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience . Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth.

At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance. What You’ll Do <ul><li>Support customer success by identifying, tracking, and resolving service concerns within established timeframes </li></ul><ul><li>Partner with sales offices to understand customer feedback and drive improvements in processes and training </li></ul><ul><li>Analyze data and reporting to spot emerging trends and recommend proactive solutions </li></ul><ul><li>Collaborate across internal teams to share insights, update procedures, and implement best practices </li></ul><ul><li>Contribute to continuous improvement by reviewing existing policies and recommending updates </li></ul><ul><li>Provide coaching and support to field teams related to quality expectations and client standards </li></ul><ul><li>Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience </li></ul><ul><li>Track and improve resolution effectiveness and customer satisfaction metrics </li></ul>RequirementsWhat You Bring <ul><li>2-3 years of experience in customer service, sales, client success, or similar fast-paced environments </li></ul><ul><li>Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines </li></ul><ul><li>A proactive, self-starting mindset with a passion for improving processes and outcomes </li></ul><ul><li>Customer-first attitude with empathy and quick thinking under pressure </li></ul><ul><li>Ability to influence others without direct authority and work effectively across teams </li></ul><ul><li>Demonstrated integrity, professionalism, and discretion </li></ul>Preferred Qualifications <ul><li>Experience with Microsoft Office (Excel, Word, Outlook) </li></ul><ul><li>Familiarity with Salesforce or CRM systems </li></ul><ul><li>Exposure to quality reporting or AI tools like ChatGPT </li></ul><ul><li>Experience measuring performance outcomes and contributing to process improvements </li></ul>BenefitsWhy You’ll Love Working Here <ul><li>Base pay starts at $26/hour + bonus opportunity </li></ul><ul><li>Medical, Dental, and Vision insurance </li></ul><ul><li>401(k) with company match </li></ul><ul><li>Optional remote work on Fridays (subject to change) </li></ul><ul><li>Collaborative, team-driven culture with opportunities to learn and grow </li></ul>About Cydcor  Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach. Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.

Cydcor

Sales Quality & Customer Support Specialist

Workable

At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Customer Resolutions and Sales Quality Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance. What You’ll Do <ul><li>Support customer success by identifying, tracking, and resolving service concerns within established timeframes </li></ul><ul><li>Partner with sales offices to understand customer feedback and drive improvements in processes and training </li></ul><ul><li>Analyze data and reporting to spot emerging trends and recommend proactive solutions </li></ul><ul><li>Collaborate across internal teams to share insights, update procedures, and implement best practices </li></ul><ul><li>Contribute to continuous improvement by reviewing existing policies and recommending updates </li></ul><ul><li>Provide coaching and support to field teams related to quality expectations and client standards </li></ul><ul><li>Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience </li></ul><ul><li>Track and improve resolution effectiveness and customer satisfaction metrics </li></ul>RequirementsWhat You Bring <ul><li>2-3 years of experience in customer service, sales, client success, or similar fast-paced environments </li></ul><ul><li>Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines </li></ul><ul><li>A proactive, self-starting mindset with a passion for improving processes and outcomes </li></ul><ul><li>Customer-first attitude with empathy and quick thinking under pressure </li></ul><ul><li>Ability to influence others without direct authority and work effectively across teams </li></ul><ul><li>Demonstrated integrity, professionalism, and discretion </li></ul>Preferred Qualifications <ul><li>Experience with Microsoft Office (Excel, Word, Outlook) </li></ul><ul><li>Familiarity with Salesforce or CRM systems </li></ul><ul><li>Exposure to quality reporting or AI tools like ChatGPT </li></ul><ul><li>Experience measuring performance outcomes and contributing to process improvements </li></ul>BenefitsWhy You’ll Love Working Here <ul><li>Base pay starts at $26/hour + bonus opportunity </li></ul><ul><li>Medical, Dental, and Vision insurance </li></ul><ul><li>401(k) with company match </li></ul><ul><li>Optional remote work on Fridays (subject to change) </li></ul><ul><li>Collaborative, team-driven culture with opportunities to learn and grow </li></ul>About Cydcor  Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach. Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.

Customer Resolutions and Sales Quality Specialist

You'll have a high degree of ownership, a direct line to leadership, and the opportunity to define what great AI product development looks like at a fast-growing company. Comfortable working with modern web stacks at a conceptual and practical level, enough to unblock yourself, debug intelligently, and have real conversations with engineers.

WHY JOIN US?At Cydcor, we're building something real, and we need someone who wants to be at the center of it. As our AI Product Manager, you'll own the product vision for AI-powered internal tools that change how our teams operate every day. This isn't a role where you hand off a spec and wait for results. You'll be in the build, close to the work, and directly shaping what gets shipped.You'll have a high degree of ownership, a direct line to leadership, and the opportunity to define what great AI product development looks like at a fast-growing company. If you're someone who gets energized by turning ambiguous problems into working products and you want the autonomy to do it your way- this role was made for you.ABOUT THE ROLEWe're looking for an AI Product Manager who owns the product vision and builds alongside the team. This role is for practitioners who have crossed the line from product thinking into hands-on development. People who can write the spec and ship the prototype in the same week.The ideal candidate is a product leader who has expanded their skill set into hands-on development, using AI-assisted tools as a force multiplier. You think in systems, move in sprints, and close the loop from idea to working product. You're not a traditional PM who defines requirements from a distance, you're someone who stays close to the build and contributes directly to it.WHAT YOU'LL GET TO DOProduct Leadership<ul><li>Define product strategy and success metrics for AI-powered internal and external tools</li><li>Translate organizational needs and user feedback into prioritized, actionable roadmaps</li><li>Own stakeholder communication, translating technical complexity into clear business framing for leadership</li><li>Comfortable owning the full product lifecycle, including QA, documentation, and stakeholder alignment</li></ul>Hands-On Building<ul><li>Partner with the team to prototype, validate, and iterate quickly, contributing directly to early builds when speed demands it</li><li>Scaffold and iterate on functional prototypes independently using AI-assisted development tools like Claude Code, Cursor, or equivalent</li><li>Integrate AI APIs, connect data sources, and build tools that work in production, not just demos</li></ul>Collaboration & Enablement<ul><li>Mentor teammates on product thinking and how to apply AI tools more effectively in their own workflows</li><li>Work closely with engineers to bridge the gap between product vision and working software</li><li>Communicate clearly with both technical and non-technical stakeholders across the organization</li></ul>RequirementsWHAT YOU BRING<ul><li>Proven experience defining and driving product roadmaps from discovery through delivery</li><li>Strong instincts for user research, problem framing, and ruthless prioritization</li><li>Track record of shipping products that real users depend on, not just prototypes that live in Figma</li><li>Actively building with AI-assisted development tools: Claude Code, Cursor, or equivalent</li><li>Comfortable working with modern web stacks at a conceptual and practical level, enough to unblock yourself, debug intelligently, and have real conversations with engineers</li><li>Comfortable operating in ambiguity and driving projects forward independently</li><li>Strong communication and collaboration skills with both technical and non-technical stakeholders</li></ul>Bonus Points For:<ul><li>Deep familiarity with AI API integration and data source connectivity</li><li>Background working in a high-growth or startup-style environment</li><li>Experience building internal tooling or automation platforms</li></ul>BenefitsWHY YOU'LL LOVE WORKING HERE<ul><li>Competitive compensation with bonus potential</li><li>Hybrid flexibility: Fridays remote</li><li>Medical, Dental, and Vision insurance</li><li>401(k) with company match</li><li>Generous PTO and paid holidays</li><li>High ownership and visibility</li><li>A culture that values innovation, autonomy, and impact</li></ul>ABOUT CYDCORCydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and client results, Cydcor has become one of the most trusted names in the industry.Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management's right to assign other duties and responsibilities as required.

AI Product Manager (Builder Track)

Own database architecture and performance: PostgreSQL/Supabase, SQL tuning, caching strategies, and vector stores (Pinecone, pgvector, or similar). Design and maintain production-grade REST/GraphQL APIs and front-end experiences using JavaScript/TypeScript and modern frameworks.

WHAT YOU'LL GET TO DOArchitect AI Tools<ul><li>Lead the end-to-end design and development of AI-powered internal applications that improve operational efficiency across departments.</li><li>Translate complex, ambiguous business needs into scalable, maintainable systems used daily by internal teams.</li><li>Build modular architectures that connect data ingestion, AI processing pipelines, and front-end interfaces</li></ul>LLM & AI Integration<ul><li>Architect and implement LLM-powered features using advanced patterns including: RAG pipelines, multi-agent orchestration, function calling, embeddings, and more</li><li>Evaluate emerging AI frameworks and make sound decisions about when and how to adopt them</li><li>Ensure AI systems are reliable, observable, and built with responsible practices in mind.</li></ul>Full-Stack Engineering<ul><li>Design and maintain production-grade REST/GraphQL APIs and front-end experiences using JavaScript/TypeScript and modern frameworks</li><li>Own database architecture and performance: PostgreSQL/Supabase, SQL tuning, caching strategies, and vector stores (Pinecone, pgvector, or similar)</li><li>Manage deployments, observability, and scaling across cloud/serverless infrastructure (Vercel, AWS Lambda, or similar)</li></ul>Technical Leadership<ul><li>Set engineering standards and mentor teammates on best practices, architecture decisions, and AI integration patterns</li><li>Lead code reviews and contribute to a culture of quality, speed, and continuous improvement</li><li>Partner with product leadership to prototype, validate, and scale AI- driven tools.</li></ul>RequirementsWHAT YOU BRING<ul><li>Significant hands-on work in AI/LLM integration</li><li>Deep proficiency in JavaScript/TypeScript and at least one backend framework (Node.js, FastAPI, or Next.js)</li><li>Proven experience architecting and shipping LLM-powered systems (RAG, embeddings, multi-agent orchestration, function calling)</li><li>Strong command of relational databases, query optimization, and caching strategies (PostgreSQL preferred)</li><li>Experience with vector databases (Pinecone, Weaviate, pgvector, or similar)</li><li>Solid DevOps fundamentals: CI/CD pipelines, environment management, observability, and production scaling.</li><li>Familiarity with TypeScript + tRPC, Next.js App Router, or Drizzle ORM</li><li>Experience using Claude Code or Cursor for AI-assisted development workflows</li><li>Prior experience building internal tooling or automation platforms at scale</li><li>Background working in a high-growth or startup-style environment</li><li>Comfortable working in ambiguity and driving projects forward independently</li><li>Strong communication and collaboration skills with both technical and non-technical stakeholders.</li></ul>BenefitsWHY YOU'LL LOVE WORKING HERE<ul><li>Competitive compensation with bonus potential</li><li>Hybrid flexibility: Fridays remote</li><li>Medical, Dental, and Vision insurance</li><li>401(k) with company match</li><li>Generous PTO and paid holidays</li><li>High ownership and visibility — your architectural decisions will shape how Cydcor uses AI for years to come</li><li>A culture that values innovation, autonomy, and impact</li></ul>ABOUT CYDCORCydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and client results, Cydcor has become one of the most trusted names in the industry.Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management's right to assign other duties and responsibilities as required.

Cydcor Ltd. Jobs in the United States

Cydcor

Cydcor

Cydcor

Cydcor