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Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service request for unresolved matters that need fur.

Job title: Information Clerk Location: Long Island City NY 11101 Duration: 6+ months Onsite Role, 35 hrs/Week Description:<ul><li>Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel in addition to excellent communication skills. Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service request for unresolved matters that need fur. Duties:   <ul><li>Handles Heavy Incoming Call Volume</li></ul></li></ul>

Cogent Infotech Corp.

Call Center Representative

Call Centers

Call Volume

Communication Skills

Customer Support/Service

Database Technology

Information Technology & Information Systems

Maintenance Services

Microsoft Excel

Microsoft Word

Technical Research

cb_wl_jobs_master

Excellent knowledge of Scrum techniques and artifacts (such as definition of done, epics and user stories, outcomes, automated testing, backlog refinement) • Excellent communication and leadership skills • Analytics and reporting planning and follow-up • Problem-solving and conflict-resolution ability • Outstanding organizational skills. • Experience in a Scrum Master role • Good knowledge of other Agile frameworks • Experience with website/software development teams and authenticated portals • Hands on experience with Azure DevOps (Boards, Queries, Dashboards; Repos and Pipelines a plus).

Cogent InfoTech , a leader in consulting solutions, prides itself on delivering top-notch services and talent to our 150+ Government and 70+ Commercial clients. We are currently expanding our team to support one of our key clients more effectively. Job Description: Job Title – Scrum Master Location – White Plains, NY Duration – 12 Months Working Hours: 37.5 hrs/week Project OverviewThis Scrum Master role will support the digital product development team on the New York Power Authority’s Account Center website. This role will coordinate and facilitate Agile Scrum processes within the team, ensuring collaborative and efficient work delivering on customer value and need, producing high-quality solutions.Job Functions & ResponsibilitiesManage the scope and timeline for the team, facilitating Scrum ceremonies – daily stand ups, backlog refinement, sprint planning, sprint review and retrospectives. Coach team members in Agile frameworks and facilitate internal communication and effective collaboration. • Work with product owners to prioritize epics and backlogs and support new intake requests and steering meetings with stakeholders and leadership • Provide clarity, ensuring that the goals, outcomes and scope are understood by everyone • Manage planning, risks, timelines, estimation and reporting • Track Scrum Team KPIs, helping the team progress and improve efficiency, maintain an Epics and Features scoreboard in Azure DevOps, dashboards to show status, progress, and risks to stakeholders • Build and maintain strong cross-team relationships ensuring alignment between the Scrum team, internal IT and other stakeholders, resolve conflicts and remove impediments • Help implement change effectively, promoting team learning with each sprint • Ensure deliverables meet agreed quality standards and Definition of Done at the end of each sprint • Guide development teams to higher Scrum maturity and apply Agile coaching as applicable • Help build a productive environment where team members ‘own’ the product and enjoy working on it • Ensure team is creating documentation such as user stories, acceptance criteria, test cases in Azure DevOps, business process flow, and other business and technical documents in a timely manner • Ensure test strategy, scenarios and scripts • Support release management activities and provide delivery and other metrics to the leadership team • Assist team in developing application support RACI and support handover documents. • Ensure prompt status reports, meeting agendas, materials, and minutes for meetings.Skills• Experience in a Scrum Master role • Good knowledge of other Agile frameworks • Experience with website/software development teams and authenticated portals • Hands on experience with Azure DevOps (Boards, Queries, Dashboards; Repos and Pipelines a plus). • Demonstrated ability to track, analyze, and present delivery metrics and KPIs. • Excellent knowledge of Scrum techniques and artifacts (such as definition of done, epics and user stories, outcomes, automated testing, backlog refinement) • Excellent communication and leadership skills • Analytics and reporting planning and follow-up • Problem-solving and conflict-resolution ability • Outstanding organizational skillsEducation & CertificationsBS in Computer Science, Information Systems or Business, or a related field from an accredited school, or equivalent. • 3-5+ years of applicable experience as Scrum Master. •CSM Scrum Master certification

Cogent Infotech Corp. Jobs in the United States

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Cogent Infotech Corp. Jobs in the United States

Call Center Representative Cogent Infotech Corp.

Scrum Master Cogent Infotech Corp.