Role Title: Zscaler Operations Support Specialist
Location: ONSITE- Chicago IL
Must have:
ZPA Z-Scaler Privat Access (Primary)
ZIA - Z-Scaler Internet Access
Description:
Zscaler Operations Support Specialist
- Candidates must have relevant experience on Zscaler of 6+ yrs
- We are seeking a highly skilled Zscaler Operations Support Specialist to join our security operations team.
- The ideal candidate will possess a deep understanding of Zscaler Internet Access (ZIA) and demonstrate expertise in the analysis and troubleshooting of Zscaler environments. In this role, you will be responsible for supporting the daily operations of our Zscaler infrastructure, monitoring system health, investigating complex issues, and proposing solutions to ensure optimal performance and security.
- Key responsibilities include conducting in-depth analysis of ZIA logs and policies, diagnosing connectivity or access issues, collaborating with internal teams to review configurations, and developing best practices for ongoing operational stability.
- You will leverage your technical knowledge to provide timely resolutions, document incidents, and support continuous improvement initiatives.
- Must have knowledge and hands-on experience with Zscaler architecture, Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zscaler Client Connector (ZCC) Hands-on with ZPA App connectors ZPA deployment Knowledge of configurations and deployments of Branch Connectors Knowledge of Client file Work with Zscaler engineering team to review/ analyse and help to implement the security policy to improve the security posture of Zscaler architecture
- Experience working with SIPA policy development and implementation.
- Implementation of new security policy based on recommendations. Build the process to integrate the Zscaler with other platforms and security policy to enhance the security posture Work with L2 Zscaler Operations Team and help to fix operational issues and define process Understand client requirement and build security policy and help to perform POC and make recommendations.
- Help to build process documentations and define process.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.