Position Summary The Youth & Family Program Specialist provides administrative, logistical, and facilitation support to The Center’s Youth & Family Program. This role ensures smooth operations for weekly programs, special events, and ongoing initiatives serving LGBTQIA+ youth and their families. By handling program logistics, data tracking, communication, and volunteer coordination, the Specialist enables the Youth & Family Program Manager to focus on outreach, relationship-building, and program development. Key Responsibilities Program Support & Logistics Assist with preparation, setup, and cleanup for all youth and family programs, including: - QVolution - ages 13–17
- EduGAYtion - ages 18-24
- QKids - ages 12 and under
- Youth & Family Therapeutic Support Groups
- Pivot
- Youth Sex Ed
- Gender Neutral Scouting
- Dungeons & Dragons and other special interest groups
Event Coordination & Support - Support the Youth & Family Program Manager with the planning and execution of on-site youth and family events, including holiday parties, prom, talenthows, open houses, and community resource fairs.
- Assist with setup, cleanup, and managing event flow to ensure a welcoming and affirming experience for participants.
- Help organize and track event supplies, decorations, and activity materials.
- Coordinate day-of logistics such as managing check-in, distributing materials, and supporting youth engagement.
- Assist the Manager in coordinating and communicating with event volunteers, ensuring they are oriented and supported throughout their shift.
- Serve as on-site staff support during events, helping address immediate needs and reporting issues to the Manager as needed.
- Help maintain an affirming, organized environment for all programs and events.
- Provide in-group support during facilitation, including activity setup, attendance, and managing supplies.
Administrative & Communications Support - Input program data (sign-in sheets, pre/post surveys, demographic info) into tracking systems.
- Prepare materials such as sign-in sheets, handouts, certificates, and schedules.
- Submit marketing requests for upcoming events and ensure program info is updated on relevant platforms.
Collaboration & Team Support - Communicate regularly with the Youth & Family Program Manager to provide status updates, share logistical needs, and troubleshoot challenges.
- Help maintain inventory for supplies, incentives, and food/pantry needs related to youth programming.
Knowledge - Knowledge of LGBTQIA+ youth development, family dynamics, and affirming practices.
- Understanding of trauma-informed, youth-centered approaches to service delivery.
- Knowledge of community-based programming and group facilitation best practices.
- Familiarity with confidentiality requirements and professional boundaries when working with youth and families.
- Basic understanding of data collection, outcome measurement, and program reporting.
- Knowledge of community resources available to LGBTQIA+ youth and families.
Skills - Excellent organizational and time management skills with the ability to prioritize multiple projects simultaneously.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills with the ability to build rapport with youth, families, volunteers, and community partners.
- Strong attention to detail and follow-through.
- Ability to work both independently and collaboratively as part of a team.
- Proficiency with Microsoft Office and Google Workspace
- Experience with data entry and maintaining accurate records.
- Ability to coordinate logistics for multiple programs and events.
- Problem-solving skills and the ability to adapt in a fast-paced environment.
- Ability to maintain professionalism and remain calm when responding to unexpected situations.
Minimum Qualifications - Experience working with youth or community-based programs, preferably LGBTQIA+ youth and families.
- Strong organizational skills and ability to manage multiple tasks and deadlines.
- Comfort with Google Suite, data entry, and basic scheduling tools.
- Weekend and evening availability required.
- Ability to work collaboratively, follow through on assignments, and maintain a youth-affirming approach.
Educational Requirements - Associate degree in Human Services, Social Work, Education, Psychology, Recreation, Nonprofit Management, or a related field preferred. Equivalent combination of education and experience will be considered.
- Minimum of one (1) year of experience working with youth, families, or community-based programs required
Physical Requirements: - Remain seated and work at a computer for extended periods.
- Use a computer, keyboard, mouse, and telephone regularly.
- Communicate effectively in person, by telephone, and via video conferencing.
- Occasionally stand, walk, bend, reach, and lift office materials.
- Lift and carry items weighing up to 10–25 pounds occasionally.
- Travel locally or overnight, if required by the position.
- Perform the essential functions of the job with or without reasonable accommodation.
Benefits: - 403(b) W/Employer percentage match
- Health Insurance
- Dental
- Vision
- Employee Assistance Program – EAP
- PTO
- Paid holidays
- Floating Holidays
- Birthday time
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