Youth Apprentice High School Junior & Seniors Patient Service Representative - Behavioral Care at East De Pere Site
This position will work up to 19 hours per week.
Students Candidates will need to verify that they are apart of their schools Youth Apprentice program.
Come work where we specialize in you. We have nearly 2000 reasons for you to consider a career with Prevea Health-theyre our employees. Were an organization that values kindness, responsibility, inclusivity, wellness, and inspiration. At Prevea, we provide continuous education, training, and support so every member of the team contributes to our success. Together, we are the best place to get care and the best place to give care.
Job Summary
The Youth Apprentice PSR Patient Service Representative role has the opportunity to be the patients first contact and see all front-end operations. In this position, you will learn about healthcare, customer service, billing, and scheduling. You will also get the opportunity to work closely with other healthcare roles. This position is under the supervision of leading PSRs.
What you will do
• Coordinate communication between patients, family members, medical staff, providers, and administrative staff-via phone, in person, or through MyPrevea. • Learn and then conduct the process of scheduling and confirming patient appointments. • Obtain and confirm accurate demographic and insurance coverage information. • Receive and route medical inquiries, complaints, and messages to appropriate staff. • Learn to assist patients or callers with financial questions regarding policies, insurances, payments, or other financial needs. • Appropriately collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures. • Opportunity to work closely with other healthcare positions and departments.
Education Qualifications
High school student in the grade level junior or senior. Participating in the Youth Apprenticeship program in accordance with school criteria.
Required Skills and Abilities
• Demonstrate an eagerness to continuously acquire new knowledge and skills fostering adaptability and growth in dynamic environments. • Ability to work in a fast-paced environment. • Fosters work and patient relationships through excellent interpersonal skills and behaviors. • Possess skills to effectively problem solve. • Ability to work under stressful situations with high concentration and energy levels. • Ability to work and meet changing demands. • Knowledge of common safety hazards and precautions to establish a safe work environment.
Physical Demands
• Sit - Frequently • Stand - Occasionally • Walk - Occasionally • Drive - Rarely • Climb Stairs - Rarely • Bend Neck - Frequently • Gross Manipulation HandsArms - Constantly • Squat - Rarely • TwistTurn Neck - Occasionally • TwistTurnWaist - Occasionally • LiftCarry 0-10 lbs. - Rarely • LiftCarry 11-25 lbs. - Rarely • LiftCarry 26-35 lbs. - Rarely • PushPull up to 10 lbs. - Rarely • PushPull 11-25 lbs. - Rarely • PushPull 26-35 lbs. - Rarely • Reach Above shoulder level - Rarely • Reach Below shoulder level - Constantly • Simple Grasping HandsArms - Constantly • Fine Manipulation HandsArms - Constantly • Gross Manipulation HandsArms - Constantly
Working Conditions
• Noise - Occasionally • Travel Requirements - 5 • Hearing Requirements - Hears Whispers < 3 feet - Constantly • Hears Whispers 3-8 feet - Constantly • Vision Requirements - Color Discrimination - Constantly • Near Vision Correctable to Jaeger 2 or 20/40 binocular - Constantly • Distance Vision Correctable to Snellen chart 20/40 binocular - Constantly
Prevea is an Equal Employment Opportunity Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.