WWH - Quality Assurance Coordinator

Founded in 1971, WITRON has become an international leader in automated storage logistics with more than 7,000 colleagues worldwide tending to the planning, realization, and maintenance of our highly automated systems. Our teams - far more than just mechanics, electrical technicians, or mechatronic engineers - act as professionals who are perfectly equipped with full power for finding the best solution to the specific needs of each of our customers.

Our growing division now has close to 1000 employees. Our corporate culture, which is characterized by passion, cooperation, and the drive to move things forward, has allowed us to offer close to 350 internal promotions to our employees in recent years.

APPLY and JOIN our dynamic team in a fascinating high-tech environment facing new and exciting challenges daily.

Job Title: Quality Assurance Coordinator

We offer you:

• (3) Bonus opportunities
• Health insurance, AD&D
• 401(k) retirement savings plan with company match
• Dental insurance
• Full vision insurance coverage
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Leave of absence support program
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Legal insurance
• Discounted gym memberships
• Discounts on services/products
• Blue365 health & wellness discounts
• Tuition reimbursement
• Employee Assistance Program
• Telehealth services

Your role in our team:

As a Quality Assurance Coordinator at WITRON, you will audit all organizational processes to ensure compliance with WITRON standards, regulatory requirements, and customer expectations. You will conduct audits, maintain quality documentation, monitor key metrics, and support corrective actions and training initiatives. By working closely with cross-functional teams, you will drive continuous improvement, strengthen audit readiness, and help ensure the efficiency and quality of the client's automated warehouse system.

Ideal candidate profile:

You have experience auditing processes in manufacturing, supply chain, or automated systems and a strong understanding of quality principles. You are skilled at analyzing data, identifying root causes, and implementing corrective actions. You communicate clearly, collaborate effectively across departments, and adapt to changing priorities to uphold standards and ensure operational excellence. Your attention to detail and commitment to continuous improvement make you a key contributor to delivering reliable, high-quality solutions for our clients.

Qualifications:

• University Degree in Engineering, Quality Management, or a related field

Skills/Experience Required:

• 2-3 years of experience in a quality assurance or auditing role within manufacturing, supply chain, or automated systems
• Strong understanding of quality principles, auditing techniques, and continuous improvement methodologies
• Experience with automated material handling systems and warehouse operations is an asset
• Excellent analytical, problem-solving, and communication skills
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

Key Responsibilities:

• Conduct regular audits of operational processes to ensure compliance with WITRON standards and customer expectations
• Ensure adherence to established procedures and initiate corrective actions when deviations occur
• Maintain quality assurance documentation and protocols to support consistent quality practices
• Collaborate with Production, Maintenance, and IT teams to identify and resolve process deviations
• Ensure proper escalation protocols are followed for any quality-related issues
• Collect, organize, and analyze quality metrics and KPIs
• Provide regular reports and feedback to the Director of Operational Excellence and other stakeholders
• Assist with root cause investigations and corrective action tracking
• Support training initiatives related to quality procedures and standards
• Promote compliance awareness and audit readiness across departments
• Participate in initiatives to improve process efficiency and product/service quality
• Support cross-functional teams in implementing Lean, Six Sigma, or other improvement methodologies
• Assist in executing action plans based on audit findings and performance reviews
• Prepare documentation for customer audits and regulatory inspections
• Ensure compliance with all relevant regulatory and safety standards
• Maintain open, effective communication with internal and external stakeholders on quality matters
• Availability to travel up to 10% for training or support
• Ability to work any shift as required by operational needs
• Ability to be on-call for urgent quality-related issues
• Perform other related duties as assigned