Candidate will be working in Harrisburg, PA.
Please see the complete description
***This requisition requires only a virtual interview via Teams with
video-enabled.***
***Submit only candidates local to the Harrisburg, PA Area. Please specify the
physical residence in the candidate's Summary of Qualifications under the
details tab.***
***This requisition's current PO is funded through 6/30/25, so use that date in
the RTR. Contract end date is dependent on the final schedule and projected
needs. Historically additional funding should then last a year and occur from
7/1/25-6/30/26.***
***Start date for this position is as soon as possible pending a compliant
PATCH.***
***Do not resubmit candidates from previously released req #s 695925, 705836,
717510, 728192 & 724827.***
This team member will report daily 100% onsite to the 4th floor of The Keystone
Building (located at 400 North Street, Harrisburg, PA 17120).
There is metered, on-street/parallel parking in front of and around the
building. PennDOT is not responsible for parking costs. This position is 40
hours per week. The general core business hours are within the 7 AM - 5 PM range
with an half hour "working" lunch, but the exact work schedule will be discussed
during the interview. Is this understood?
Candidate will be a member of the Driver and Vehicle Services (DVS) District 7
IT Support Team supporting located in Harrisburg. This team is responsible for
supporting workstations, laptops, Macs, and all device peripherals (print
issues, docking issues, scanning, etc.) The candidate will be responsible for
maintaining device compliance and health; this includes tracking down PC’s that
have broken SCCM clients, are out of compliance with updates, or are reported to
have application or operating system issues. The Workstation Specialist will be
responsible for assisting IT staff by providing Tier 2 support for hardware and
software and installation and troubleshooting services throughout District 7.
Candidate must possess the ability to install and configure PC hardware,
peripherals, and software in both a network (primarily) and stand-alone
environments. The ability to use diagnostic software is required. The ability to
read, understand and follow technical manuals, schematics, and documented
processes in the English language is required. The ability to assemble and
support a microcomputer system and multifunction printers, as well as install
Cat5e and/or Cat6 cable runs and perform cable terminations is required.
Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and
SCCM. The resource may also be required to document and follow technical
processes. Strong communications, customer service skills, leadership, a high
level of attention to detail, and the ability to function effectively in a
fast-paced environment are also required. This team member will occasionally be
required to travel to Driver and Photo License Centers providing IT support
assistance with the possibility of assisting at other local facilities within
the District 7 coverage area.
Essential Responsibilities
• Monitor incident queues for issues and take ownership and assist customers as
required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams
including SCCM, Active Directory, Security, and the IT Service Desk.
Required Skills and Experience
1. Required: Valid Driver’s License
2. Required: 3+ years experience installing, configuring and troubleshooting PC
hardware/software in an enterprise LAN/WAN environment
3. Required: 3+ years experience installing and supporting laptops/docking
stations
4. Required: 3+ years experience installing and supporting multifunction print
devices
5. Required: 3+ years experience with Remedy or similar ticketing system
6. Required: 3+ years experience with premise cabling (installing Cat5e/6 cable
and terminations)
7. Required: Possess the following core competencies: continuous attention to
detail, high performance in a fast-paced, multitasking environment, disciplined
to follow established SOPs, and effective communication skills, both written and
spoken, in the English language
8. Desired: Experience with Cisco VPN router installation and support
9. Desired: Experience with Active Directory
10. Desired: Experience with Hyena System Management Software
11. Desired: Experience with Microsoft System Center Configuration Manager
12. Desired: Experience creating process documentation (strong writing skills)
13. Desired: Experience in project management
14. Desired: Experience leading team deployments
• Actively contributes as an expert or actual designer.
• Coordinates product design reviews to verify that design meets quality
standards and functional/technical requirements.
• Provides accurate estimates for design and programming efforts for system
changes and enhancements.
• Coordinates enhancements to business and logical data models with data base
administration to make the appropriate changes to the physical data model.
• Confirms that technical architecture will support all changes required by
product enhancements.
• Effectively leads product tests and trials.
• Identifies appropriate business examples to illustrate key concepts /
features.
• Anticipates, identifies, tracks, and resolves issues and risks affecting own
work and work of the Application Team.
• Develops contingency plans as necessary.
• Applies specific expertise to ensure that products meet defined customer
objectives.
• Anticipates and resolve issues specific to the team.
• Determines time estimates and schedule for own work and resolve issues in a
timely manner.
• Identifies and tracks issues, risks and action items.