Workplace Technology Senior
Signers National
Overland Park, KS
Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees.
Workplace Technology Senior (Service Desk/Help Desk)
Overview
We're looking for a Workplace Technology Senior to own and continuously improve our modern digital workplace. This is a hands-on individual contributor role with a strong focus on Microsoft technologies, managed device environments, modern phone systems, automation, and service operations.
You'll play a key role in ensuring employees have secure, reliable, and intuitive technology across offices and remote environments, while partnering closely with IT, Security, HR, and business teams.
What You'll Do
- Support and manage Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
- Administer identity, access, and endpoint management using Entra ID (Azure AD) and Microsoft Intune.
- Manage, support, and troubleshoot organization-wide applications, ensuring availability, performance, and a positive end-user experience.
- Manage and support modern device environments across Windows, macOS, iOS, and Android, including device provisioning and lifecycle management.
- Support and improve modern phone systems such as Microsoft Teams Phone, including call flows, routing, and integrations.
- Use ticketing systems like Zendesk to manage workplace technology services, improve workflows, and analyze trends and SLAs.
- Identify and implement process and system automation using tools such as PowerShell, Microsoft Graph, Power Automate, and Intune automation.
- Act as a senior escalation point for complex workplace technology issues and drive root-cause fixes.
- Create and maintain clear end-user documentation, knowledge base articles, and internal process documentation.
- Collaborate with cross-functional teams to deliver practical, secure, and user-friendly workplace solutions.
What We're Looking For
- 6–10+ years of experience in workplace technology, endpoint management, or Microsoft enterprise environments.
- Strong hands-on experience with Microsoft 365 and modern collaboration tools.
- Experience managing devices and users with Microsoft Intune and Entra ID.
- Solid understanding of mobile device and managed endpoint environments.
- Experience supporting modern cloud-based phone systems (e.g., Teams Phone).
- Required experience working with enterprise ticketing systems such as Zendesk.
- Working knowledge of process and system automation concepts and tooling.
- Proven ability to produce clear, high-quality end-user and technical documentation.
- Ability to operate independently, own outcomes, and collaborate across teams.
Nice to Have
- Experience in the insurance industry or other regulated environments.
- Experience with Windows Autopilot, PowerShell, Microsoft Graph, or Power Automate.
- Microsoft certifications (e.g., MS-102, MD-102, AZ-104).
Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority