Workplace Technology Senior

Workplace Technology Senior (Service Desk/Help Desk)

Overview

We're looking for a Workplace Technology Senior to own and continuously improve our modern digital workplace. This is a hands-on individual contributor role with a strong focus on Microsoft technologies, managed device environments, modern phone systems, automation, and service operations.

You'll play a key role in ensuring employees have secure, reliable, and intuitive technology across offices and remote environments, while partnering closely with IT, Security, HR, and business teams.

What You'll Do

• Support and manage Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
• Administer identity, access, and endpoint management using Entra ID (Azure AD) and Microsoft Intune.
• Manage, support, and troubleshoot organization-wide applications, ensuring availability, performance, and a positive end-user experience.
• Manage and support modern device environments across Windows, macOS, iOS, and Android, including device provisioning and lifecycle management.
• Support and improve modern phone systems such as Microsoft Teams Phone, including call flows, routing, and integrations.
• Use ticketing systems like Zendesk to manage workplace technology services, improve workflows, and analyze trends and SLAs.
• Identify and implement process and system automation using tools such as PowerShell, Microsoft Graph, Power Automate, and Intune automation.
• Act as a senior escalation point for complex workplace technology issues and drive root-cause fixes.
• Create and maintain clear end-user documentation, knowledge base articles, and internal process documentation.
• Collaborate with cross-functional teams to deliver practical, secure, and user-friendly workplace solutions.

What We're Looking For

• 6–10+ years of experience in workplace technology, endpoint management, or Microsoft enterprise environments.
• Strong hands-on experience with Microsoft 365 and modern collaboration tools.
• Experience managing devices and users with Microsoft Intune and Entra ID.
• Solid understanding of mobile device and managed endpoint environments.
• Experience supporting modern cloud-based phone systems (e.g., Teams Phone).
• Required experience working with enterprise ticketing systems such as Zendesk.
• Working knowledge of process and system automation concepts and tooling.
• Proven ability to produce clear, high-quality end-user and technical documentation.
• Ability to operate independently, own outcomes, and collaborate across teams.

Nice to Have

• Experience in the insurance industry or other regulated environments.
• Experience with Windows Autopilot, PowerShell, Microsoft Graph, or Power Automate.
• Microsoft certifications (e.g., MS-102, MD-102, AZ-104).