Workplace Experience Manager

Workplace Experience Manager

Job ID

280194

Posted

19-Jun-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Facilities Management, People/Human Resources

Location(s)

San Diego - California - United States of America

About the Role:

As a CBRE Workplace Experience Manager, you will be a pivotal leader responsible for overseeing and managing a team dedicated to delivering world-class workplace experience services. This role focuses on ensuring exceptional customer service for clients and visitors within a designated building, encompassing services such as Concierge, Reception, Meeting & Event Management, and general administrative office duties. You will play a key role in shaping a positive and productive environment by driving operational excellence, fostering strong client relationships, and ensuring seamless service delivery.

What You'll Do:

• Provide formal supervision, guidance, and mentorship to employees, fostering a high-performing team environment.
• Monitor and support the ongoing training and professional development of staff.
• Conduct regular performance evaluations, provide constructive coaching, and address performance-related matters.
• Oversee the recruitment, interviewing, and hiring process for new team members.
• Coordinate and manage the team's daily activities, including establishing work schedules, assigning tasks, and facilitating cross-training to ensure comprehensive coverage.
• Set and track staff and department deadlines, ensuring timely and efficient completion of duties.
• Ensure the support provided by the team is consistently efficient, high-quality, and meets established service level agreements.
• Suggest and implement process improvement efforts on a regular basis, assisting with the development of strategic solutions to enhance service delivery.
• Assess technological and training needs for Workplace Experience teams and clients to maintain optimal operations.
• Build and maintain trusted relationships with clients, partners, and associates, acting as a primary point of contact for service-related matters.
• Negotiate and mediate with stakeholders to resolve conflicting priorities and ensure client satisfaction.
• Coordinate with other department leads to ensure the facility is running smoothly and efficiently.
• Develop and nurture vendor partnerships with a focus on achieving cost savings and enhancing service quality.
• Manage negotiations for contract services, ensuring favorable terms and conditions.
• Confirm that all vendors maintain current proof of insurance and necessary contractual documentation.
• Oversee programs delivered by third-party vendors, including food delivery, event organization, transportation services, and mail distribution.
• Ensure all invoices for business services are accurately billed and processed.
• Manage office spaces, ensuring they are well-maintained, organized, and conducive to a positive experience.
• Conduct site and room inspections, verifying cleanliness and readiness, particularly after meetings and events.
• Call out and coordinate meeting and event preparations and follow-ups.
• Always adhere to and enforce safety standards with employees, clients, and vendors.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Ability to perform heavy lifting up to 50 lbs.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Manager position is $100,000 annually [or $48.08 per hour] and the maximum salary for the Workplace Experience Manager position is $115,000 annually [or $55.29 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

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