JOB DESCRIPTION
Workplace Experience Coordinator
Pay Rate: $29.80/hr W2
Hours: Monday–Friday, 8:00 AM – 5:00 PM
Work Type: Onsite
Location: San Jose, CA
Reason for Opening: Coverage
Assignment Duration: 2 months
Extension: TBD
Role Summary
As a Workplace Experience Coordinator, you will be responsible for delivering a world-class customer service experience to employees, visitors, and guests within a designated facility. This role is part of the Workplace Experience function, which focuses on creating a welcoming, efficient, and safe workplace environment.
Day-to-Day Responsibilities | What You'll Do- Serve as the first point of contact for all individuals entering the facility; greet visitors professionally and issue visitor and parking passes while following security protocols.
- Answer incoming telephone calls in a professional manner and create presentations for various group sizes.
- Arrange and confirm recreational, dining, and business activities on behalf of requestors.
- Manage janitorial and maintenance work orders as needed.
- Coordinate workplace services including mail services, office supplies, and employee onboarding.
- Respond to inquiries or complaints from employees, guests, and coworkers, providing solutions in a professional, customer service–driven manner.
- Organize and manage on-site events, including securing event space, room setup and teardown, and supply coordination.
- Follow all property-specific security and emergency procedures to ensure safety within the building.
- Coordinate with vendors providing goods or services to the workplace.
- Communicate detailed or procedural information clearly and follow manager instructions accurately.
- Perform tasks using established procedures to solve straightforward problems with limited discretion.
- Manage calendars and space reservations.
Must-Have Skills- Client-facing experience
- Strong communication skills
- Customer service orientation
What You'll Need (Qualifications)- High School Diploma or GED with up to 2 years of relevant experience
- Ability to follow basic work routines and operational standards
- Clear communication skills for exchanging straightforward information
- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- Basic computer proficiency
- Strong organizational skills with an inquisitive mindset
Interview Process- 1 Virtual Interview
- 1 Onsite Interview