Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
The Program Solutions Manager (PSM) is responsible for the delivery of our Fiduciary Advisory Services (FAS) and Education & Plan Services (EPS) to Defined Contribution plans enrolled in these services. The PSM is responsible for providing an exceptional client experience and ensuring full delivery of the program requirements, working closely with Merrill Financial Advisors and clients to onboard to the Program Solutions Team.
Responsibilities:
Work closely with internal stakeholders to onboard both existing and new clients
Deliver Fiduciary Advisory Services (FAS) and Education & Plan Services (EPS) to Defined Contribution clients
Fiduciary Services
Creation of Investment Policy Statement (IPS)
Perform investment due diligence
Design fund menu
Periodic performance reporting
Perform Annual Client Reviews (ACR)
Facilitate onboarding to FAS
Reengagement of terminated plans
Education & Plan Services
Provide guidance on plan design
Conduct financial education for company employees
Required:
Knowledge of the retirement plan business and / or the investment advisory business
5+ years client facing experience
Excellent collaboration, communication, and interpersonal skills
Ability to build and maintain strong relationships
Partner with key stakeholders with a focus on ensuring service excellence is provided to clients
Strong investment acumen working with clients
Executes the bank’s risk culture and strives for operational excellence
Ability to manage multiple clients and work with a cross-functional team
Ability to travel up to 20% of the time
Series 7 (SIE and Top Off) and Series 63/65 or Series 66
CPFA Designation (or ability to obtain within compliance period)
Desired:
Ability to proactively identify client needs and articulate approach to align solutions to meeting their goals in a suitable way
Strong analytical skills and ability to leverage data to arrive at recommendations
Proactively share strategic ideas and opportunities for improvement
Critical thinking and problem-solving skills
Problem resolution and ownership
Results oriented
Skills:
Business Acumen
Business Development
Verbal and Written Communications
Pipeline Management
Presentation Skills
Benefits Plan Development
Client Management
Emotional Intelligence
Active Listening
Collaboration
Executive Presence
Relationship Building
Sales Strategy
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40