Job Summary The Workforce Supervisor is a hands-on leader responsible for coordinating daily staffing schedules while directly supervising the call centers Training and Quality Assurance (QA) functions. You will ensure that staffing levels meet patient demand and that the workforce is both technically proficient and clinicallyaccurate. Qualifications Experience: 3+ years in a contact center environment, with at least 1 year in a supervisory or team lead role. Healthcare Knowledge: Familiarity with medical terminology, patient scheduling, and healthcare privacy laws (HIPAA). Technical Skills: Experience using WFM software (e.g., Verint, NICE) and EMR platforms.