Workforce Coordinator, Homeless Services

Position Title: Workforce Coordinator, Homeless Services

Reports to: Client Programming Manager

FLSA: Full-time (40 hours/week), Non-Exempt (hourly)

Pay: $27.12/hour

Schedule: Monday - Friday, 8:00 am - 4:30 pm

Duration: Through December 2026

Location: Downtown San Diego

Why this job? - Benefits

• Set Schedules (have the same 2 days off every week)
• Medical Coverage; Dental Coverage; Vision Coverage
• Discounted MTS Transit Pass (only $21 per month)
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan (eligible after 6 months of employment)
• Employee Assistance Program

Position Summary

The Workforce Coordinator is responsible for the day-to-day operations of the workforce center, which provides job readiness and employment services to unhoused and formerly unhoused individuals. This includes facilitating workshops, supporting clients with job readiness, and ensuring a structured, welcoming, and productive environment. This role serves as the primary point of contact for participants, helping them navigate employment services while maintaining center organization and program flow.

The Workforce Coordinator allows the Program Manager to focus on partnerships, program growth, and strategic initiatives by managing on-site operations and direct client support.

Key Responsibilities

Center Operations & Daily Management

• Open, manage, and maintain daily operations of the workforce center
• Ensure a structured, professional, and welcoming environment for all participants
• Monitor attendance, daily sign-ins, and client engagement
• Provide general supervision of the space and maintain organization throughout the day

Workshop Facilitation & Client Support

• Lead or support daily workshops (resume building, interview skills, job readiness, life skills)
• Provide one-on-one assistance with:
  • Resume development
  • Job applications (Indeed, online portals)
  • Interview preparation
• Reinforce workplace expectations, accountability, and professional behavior

Job Readiness & Employment Support

• Assist clients with job search activities and employment planning
• Help clients access certifications (OSHA, CPR, Food Handlers, Guard Card, etc.)
• Support clients in overcoming barriers to employment, including transportation, documentation, and housing instability

Data Tracking & Reporting

• Track daily participation, services provided, and outcomes
• Maintain accurate records for reporting (employment placements, certifications, attendance)
• Assist with data entry and program documentation

Program Support & Coordination

• Support coordination of hiring events, guest speakers, and training sessions
• Communicate updates to the Program Manager regarding client progress and needs
• Provide follow-up support to clients after employment placement when needed

**Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**

Skills & Qualifications

• Strong communication and interpersonal skills
• Experience with resume writing and job search support
• Ability to manage a group setting and facilitate workshops
• Organized with strong attention to detail and data tracking
• Comfortable working with diverse and underserved populations
• Ability to take initiative and manage daily operations independently

Preferred Experience

• Workforce development, case management, or employment services experience
• Experience working with individuals experiencing homelessness or barriers to employment
• Familiarity with job platforms (Indeed, Instawork, etc.)
• Experience facilitating workshops or group sessions

Core Competencies

• Leadership in a client-facing environment
• Problem-solving and adaptability
• Accountability and consistency
• Compassion with clear boundaries
• Strong organizational skills

About the Downtown San Diego Partnership

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.

It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District – otherwise known as Clean & Safe – which provides essential public services in the 275 blocks of Downtown. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown’s neighborhoods for more than 20 years. In all, these programs provide an annual contractual budget of approximately $13 million annually. To learn more about our work in these areas, please visit: downtownsandiego.org.

Our Values

• Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.
• Be fun and open-minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.
• Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do.
• Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust.
• Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.
• Inclusiveness and diversity: We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one’s authentic self.

Our Commitment to Diversity, Equity, and Inclusion

At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.

DSDP is an Equal Employment Opportunity employer.