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Workers Compensation Team Lead

DiPasquale Moore

Kansas City, MO

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Best Practices, Case Management, Coaching, Communication Skills, Customer Experience, Customer Relations, Customer Service Operations, Customer Support/Service, Dental Insurance, Detail Oriented, Distribution Services, Documentation, Healthcare Providers, High School Diploma, Improvement Metrics, Leadership, Legal, Maintain Compliance, Mentoring, Multitasking, Onboarding, Organizational Skills, People Management, Performance Management, Process Improvement, Process Management, Quality Management, Service Delivery, Team Lead/Manager, Team Player, Training/Teaching, Vision Plan, Worker's Compensation, Workflow Analysis
LOCATION
Kansas City, MO
POSTED
3 days ago
Requirements:
  • High School Diploma or GED required
  • Previous workers’ compensation law firm experience required.
  • Prior supervisory, team leadership, training, or mentoring experience strongly preferred.

Job Overview:
The Workers’ Compensation Team Lead is responsible for leading, developing, and supporting a team of Case Managers while helping drive the overall success of the department. This role provides coaching, training, and performance guidance, partners with leadership on process improvements, and maintains an active caseload to ensure efficient case management and a positive client experience.

We are seeking an experienced workers' compensation professional who is passionate about developing people, improving processes, and delivering exceptional client service. The ideal candidate has a strong understanding of workers' compensation case management within a law firm environment and is comfortable coaching others, providing guidance, and leading by example.

Key Responsibilities:

Team Leadership
  • Assist with interviewing, hiring, onboarding, and retention of Case Managers and Legal Assistants.
  • Conduct regular coaching, performance discussions, and development planning for team members.
  • Train new team members and maintain department training materials and procedures.

Quality & Process Management
  • Review case files and case management activities to ensure accuracy, compliance, and adherence to firm standards.
  • Identify workflow challenges, recurring issues, and opportunities to improve efficiency, service delivery, and case outcomes.
  • Develop and maintain department procedures, best practices, and process documentation.

Client Service & Operations
  • Serve as a resource and escalation point for complex case management and client service issues.
  • Monitor team productivity, caseload distribution, and service levels to ensure departmental goals are met.
  • Track department metrics and recommend improvements to enhance performance and the client experience.
  • Collaborate with attorneys, management, and other departments to support efficient case handling and operational success.

Ideal Candidate:
  • Compassionate, professional, and service-oriented with a genuine desire to help clients.
  • Strong communicator who can build relationships with clients, attorneys, medical providers, and internal stakeholders.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities.
  • Calm, resourceful, and solution-oriented. Exercises sound judgment and discretion when handling confidential information.
  • Self-motivated and accountable, with the ability to work independently and as part of a team.

Employee Perks:
  • Health, vision, and dental insurance
  • 401(k) with up to a 4% match
  • 3 weeks of paid time off
  • Paid holidays
  • Great work/life balance
  • Free on-site parking
  • Stable job with a growing law firm and a collaborative and supportive HR team

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 

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About the Company

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DiPasquale Moore