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Workers Compensation & Incident Management Specialist

National Coatings & Supplies

Raleigh, NC

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JOB DETAILS
SALARY
$70,000–$75,000 Per Year
SKILLS
Administrative Skills, Alliance/Partner Marketing, Analysis Skills, Claims Management, Claims Processing, Communication Skills, Continuous Improvement, Corporate Policies, Corrective Action, Detail Oriented, Documentation, Environmental Health, Establish Priorities, Follow Through, Healthcare Providers, Incident Management, Industrial Coating, Insurance, Leadership, Logistics, Manufacturing, Medical Records, Microsoft Excel, Microsoft Office, Microsoft Outlook, Operational Communications, Operational Improvement, Operational Support, Operations Processes, Organizational Skills, People Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Record Keeping, Regulations, Relationship Management, Reporting Skills, Risk, Risk Management, Safety/Work Safety, Sales Management, Team Player, Time Management, Trend Analysis, Worker's Compensation, Writing Skills
LOCATION
Raleigh, NC
POSTED
Today
We are looking for an experienced Workers' Compensation & Incident Management Specialist to join our team in Raleigh NC.Position SummaryThe Workers' Compensation & Incident Management Specialist supports the administration, coordination, and continuous improvement of the company's workers' compensation and incident management programs across a multi-state operational environment. This role serves as a key liaison between field operations, injured employees, supervisors, third-party administrators, medical providers, and internal leadership to ensure timely claim handling, accurate documentation, effective communication, and process consistency.This position operates within a fast-paced and evolving environment and requires strong independent judgment, adaptability, investigative thinking, organizational skills, and the ability to manage competing priorities with limited day-to-day oversight.The ideal candidate is proactive, detail-oriented, comfortable navigating ambiguity, and capable of contributing to ongoing process improvements while maintaining professionalism and confidentiality.Essential Responsibilities* Coordinate and manage workers' compensation claims from initial incident reporting through claim resolution in partnership with third-party administrators and internal stakeholders.* Review incident reports and supporting documentation for accuracy, completeness, and timely submission.* Serve as a primary point of contact for injured employees, field leadership, medical providers, and claims adjusters.* Monitor claim activity, follow-up actions, return-to-work status, and open issues requiring escalation or additional support.* Assist in identifying claim trends, reporting gaps, operational concerns, and opportunities for process improvement.* Support incident management workflows and help maintain consistency across evolving reporting and claims handling processes.* Maintain accurate records and documentation within claims management systems, internal databases, and reporting platforms.* Coordinate with Environmental Health & Safety leadership regarding incident investigations, corrective actions, and program initiatives.* Assist with reporting, analytics, data tracking, and claim-related administrative functions as needed.* Support confidential handling of employee medical and claim information in accordance with company policies and applicable regulations.* Contribute to continuous improvement initiatives related to incident reporting, claims administration, communication processes, and operational efficiency.Qualifications* 3+ years of experience in workers' compensation, claims coordination, risk management, HR operations, insurance administration, safety coordination, or related operational support roles preferred.* Experience working with claims management systems, third-party administrators, or insurance/risk platforms preferred.* Strong organizational, analytical, and follow-through skills.* Ability to work independently and adapt within changing operational environments.* Strong written and verbal communication skills with the ability to professionally interact across all levels of the organization.* Ability to manage sensitive and confidential information with professionalism and discretion.* Proficiency in Microsoft Office applications including Excel, Outlook, and Teams.* Experience supporting multi-location or multi-state operations preferred.Preferred Experience* Workers' compensation claims administration experience.* Familiarity with incident management or safety-related programs.* Experience working with Gallagher Bassett or similar TPA systems.* Experience supporting process improvement initiatives or operational workflow development.* Exposure to distribution, transportation, manufacturing, logistics, or industrial operational environments is a plus.Key Competencies* Independent judgment and accountability* Adaptability and problem-solving* Process improvement mindset* Attention to detail* Communication and relationship management* Time management and prioritization* Systems orientation and documentation accuracy* Professionalism and confidentialityWhat's in it for You?* Medical, Dental, & Vision Benefits* 401k Retirement Savings Plan* Life & Disability Insurance* Direct Deposit & biweekly payroll* Ability to start a career instead of just another job* Collaborative environment where your input is valued daily* Annual salary $70,000 - $75,000Come join a company where we are collaborative, fast-paced, innovative and challenging. National Coatings and Supplies is a privately held company headquartered in Raleigh, NC, with over 250 stores in 45 states. Our distribution platform serves a broad range of collision centers and industrial clients across the United States. In 2016, National Coatings & Supplies, the second largest industry distributor merged with Single Source, Inc, the third largest industry distributor. We have already almost doubled our growth and we show no signs of slowing down.We are an Equal Opportunity/ Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Drug- free environment

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National Coatings & Supplies