Workers' Compensation Claims Manager

Coke Florida is searching for a Workers' Compensation Claims Manager to work out of our Tampa HQ office.

What you'll do:Coca-Cola Beverages Florida is seeking an experienced Workers' Compensation Claims Manager to serve as a key leader within the Enterprise Risk Management team. This role is intended for a seasoned workers' compensation professional who can independently manage complex and high-exposure claims, exercise sound judgment within delegated authority, and proactively drive outcomes aligned with Coke Florida's operational, financial, and employee-focused objectives.Under the general direction of the Director of Enterprise Risk Management and the Senior Manager of Enterprise Risk Management, the Claims Manager is accountable for end-to-end oversight of Coke Florida's Workers' Compensation claims program. The role operates with a high degree of autonomy and is expected to make timely, well-reasoned decisions while coordinating with internal partners, third-party administrators, medical providers, defense counsel, and leadership.

Roles and Responsibilities:

Owns the management of Workers' Compensation claims from intake through resolution, including investigation, compensability determination, medical and indemnity management, reserving, negotiation, and settlement

Exercises independent judgment and decision-making authority on claims within the established Chart of Authority; escalates appropriately when warranted

Serves as the primary internal subject matter expert for Workers' Compensation claims and related regulatory requirements

Directs and oversees Third Party Administrators, nurse case managers, medical providers, and defense counsel to ensure effective, compliant, and cost-efficient claim handling while allowing the appropriated claim adjudication processes

Conducts regular audits of Workers' Compensation claim files, including compensability decisions, medical management, reserving accuracy, litigation strategy, and statutory compliance

Actively manages claim diaries and documentation within the RMIS system, ensuring data accuracy, reporting integrity, and regulatory compliance

Leads oversight and administration of the Return-to-Work (RTW) program in partnership with HR, Safety, and Operations

Partners with internal managers and supervisors on injury reporting, accident investigation, root cause analysis, and corrective action planning

Provides technical direction and authority on complex, litigated, or high-exposure Workers' Compensation claims

Prepares, analyzes, and presents Workers' Compensation reports, loss trends, and performance metrics for leadership and business units

Identifies trends, emerging risks, and opportunities to reduce claim frequency, severity, duration, and overall cost of Workers' Compensation

Develops, tracks, and reports key performance indicators to evaluate claim outcomes, TPA performance, RTW effectiveness, and overall program results

Works closely with internal stakeholders including Operations, Human Resources, Legal, Safety, and the broader Enterprise Risk Management team to ensure aligned decision-making, consistent claim strategy, and proactive injury prevention and risk mitigation efforts

Skills and Education Required:

Bachelor's degree and/or equivalent combination of education and significant relevant experience

Minimum of 5 years of progressive Workers' Compensation claims management experience, preferably in a large, self-insured or complex operational environment

Comprehensive knowledge of Workers' Compensation statutes, claims administration, medical management, and litigation processes

Demonstrated ability to independently manage complex, litigated, and high-exposure Workers' Compensation claims

Travel based on business needs

Additional skills that will strengthen your candidacy:

Proven ability to operate independently while collaborating effectively within a small, high-performing teamStrong understanding of Workers' Compensation legal and regulatory requirementsExperience managing a workers' compensation program for a private employerExcellent analytical, negotiation, and problem-solving skillsStrong communication skills with the ability to influence internal and external stakeholdersHigh attention to detail with consistent follow-throughAbility to organize, document, and control both digital and physical claim recordsCustomer-focused mindset balanced with cost control and risk discipline