Worker''s Compensation Consultant

The Workers' Compensation Claims Consultant will consult with Lockton clients to successfully evaluate, manage, and influence clients workers' compensation claim management programs and enhance Locktons ability to attract and retain business.

Responsibilities Include:

• Consult with clients in the overall management of claim program goals and objectives and positively impact overall results. Ensure the parties involved meet obligations timely and accurately.
• Coordinate with Loss Prevention and other departments to provide unified assessments and recommendations to clients.
• Ability to analyze data to find claim trends and to measure program performance
• Ability to review client claim programs and compare against best practices
• Ability to write reports that assess programs and make recommendations for implementation of program improvement.
• Demonstrate clear understanding of coverage and legal issues and communicate these in order to influence the outcome of claim issues.
• Utilize technical skills to ensure appropriate reserves are in place on files meeting the criteria for review.
• Provide the highest level of service possible to all customers, internal and external. Fully support Lockton's business strategies and the goals and initiatives set for the Claim Team.
• Excel in advocating on behalf of Lockton clients in all respects, while nurturing and maintaining positive working relationships with insurance carriers and other vendors.
• Build and maintain effective relationships with all Lockton clients, in order to attract and retain business.
• Make positive contributions to client satisfaction and constantly strive to improve service. Communicate in a positive manner with all Lockton associates, and contribute to a cohesive, pleasant team environment.
• Protect the confidentiality of information learned by performing the duties of the position.
• Exhibit a high level of competence and performance in written and verbal communications. Communications should be timely, concise and accurate.
• Attend team and department meetings, educational workshops, vendor functions, and social functions.
• Travel to client, carrier, vendor or Lockton locations around the country. Stay for one or more nights in hotels and be responsible to timely and accurately account for business expenses in a fiduciary responsible manner.
• Facilitate the resolution of claims occurring on assigned accounts by acting as liaison between clients, insurance carriers and other vendors involved in the claim management process.
• Utilize public speaking skills to effectively participate in formal presentations to prospective and current clients with other Lockton associates, speaking clearly, concisely and with authority.
• Be able to communicate complex issues concisely and make effective and strategic recommendations to clients with the highest professional acumen.
• Embrace change and growth by enhancing skill sets and abilities. Contribute to this change by communicating strategies and ideas to other team members, listening and evaluating other points of view and reaching consensus on issues that are not resolved by unanimous support.
• Always remember We Live Service and embrace that concept in order to assist team members, CID associates and clients; whether assigned to that client or not.
• Participate in ongoing education that enhances your ability to perform these job duties and provide the highest level of service.