Work Study Customer Relations Specialist

Posting Details

Position Information

Title Work Study Customer Relations Specialist Position Description

University Events (UE) follows university priorities to plan, support, and execute meetings, events, and programs on campus. A one-stop shop operation, University Events coordinates the efforts of support areas on behalf of event sponsors. University Events provides a high level of customer service to event sponsors while managing limited space and other resources in service of the University mission.

Customer Relations Specialists serve as a representative of the university and a paraprofessional as an extension of the UE staff. As the first contact to the office, Customer Relations Specialists receive all guests and calls to the department, assist in routine duties common to office operation and work on other projects as assigned.

Duties include:

1. Office communication

• Serving as the first point of contact for all on-campus and external sponsors
• Answering the main office phone line, communicating effectively with all callers, guests, and staff by using proper language
• Triaging all inquiries effectively
• Acting as the liaison between the inquirer and appropriate staff member, relaying accurate information and forwarding messages as appropriate
• Ensuring urgent matters are directed to appropriate staff promptly and accurately

2. Assisting staff with general clerical duties including, but not limited to, typing, copying, and scanning.

3. Ability to learn and effectively troubleshoot issues with Virtual EMS, our web-based reservation system, and EMS, our event management database.

4. Delivering and receiving time-sensitive documents and items around campus.

5. Perform miscellaneous office tasks and special projects as requested.

Preferred Qualifications

• Candidates must have a positive, professional attitude, willingness to learn, and excellent communication, problem-solving, and interpersonal skills.
• They must possess the ability to adapt to a diverse work environment, work well under pressure, work autonomously as well as part of a team, and work from written or oral instructions.
• Previous customer service and/or office experience as well as familiarity with the campus is preferred as is summer availability.

Physical Demands

Typical office clerical and phone work.

Special Conditions for Eligibility

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.

EEO Statement

Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

Hourly Rate $15.00

Posting Detail Information

Posting Number Stu05664P Open Date Close Date 09/30/2026 Open Until Filled Special Instructions to Applicants

For additional information about this position or for a status update of your application, please contact:

Emily Cox

e3cox@bridgew.edu

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a Bridgewater State University undergraduate student enrolled in a degree program registered for at least six credits?

• Yes

• No

• • Work Study is a requirement for this position. Students who meet certain financial criteria may be awarded Work Study through financial aid. Have you been awarded Work Study as part of your financial aid package?

• Yes

• No

• • Please provide the dollar amount of your Work Study award. This information is available in your financial aid package. If you need to verify, please contact your Financial Aid Counselor or the Financial Aid Office at 508-531-1341 or finaid@bridgew.edu

(Open Ended Question)

• • Please provide the days and hours you would be available to work. Hours must be outside of your scheduled class times.

(Open Ended Question)

• • Have you ever worked on campus before?
• Yes
• No

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter
• Class Schedule

Optional Documents