Work Order Coordinator - Facilities Management
Salary
$19.71 - $25.12 Hourly
Location
Facilities Management, Marietta, GA
Job Type
Full-Time
Job Number
04994
Department
Facilities Management
Opening Date
06/09/2026
Closing Date
Continuous
Grade Code
104
Position Information
The purpose of this classification is to provide lead guidance, training, and direction to assigned staff and to coordinate, prioritize, assign, track, and process work requests and to provide routine administrative support for an assigned department.
Essential Functions
Depending on area of assignment, leads and coordinates daily work activities of assigned co-workers: confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress and inspects completed work; confers with co-workers; assists with complex/problem situations; provides technical expertise; assists with training and instructing co-workers regarding operational procedures and proper use of equipment; and assists with supervision of co-workers by reporting employee problems and providing input on disciplinary action and employee performance evaluations.
Receives and processes work order requests; prioritizes and assigns work orders according to unit policy and procedures.
Utilizes computerized work order system to enter work orders; ensures all appropriate information is recorded regarding each work order.
Retrieves technical information into computer in order to update requests, process work orders and respond to requests for additional information.
Performs tracking of work orders in progress; maintains record of outstanding work orders; investigates outstanding work orders to determine and record the reason(s).
Reviews technician entries for purposes of updating the work order system.
Ensures the effective coordination of work orders from both an intra- and inter-departmental perspective.
May provide technical support to technicians in researching and interpreting manuals.
Responds to inquiries concerning status or received work orders; provides information or direction accordingly, and follows up with customers to ensure satisfaction.
Performs a wide variety of administrative duties in supporting unit functions, i.e., answering telephones, processing unit mail, copying materials, processing of invoices in financial software, scans records related to invoices, creates required reports to maintain compliance with local, state, and federal regulations.
Enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; files, maintains, and stores hardcopy records.
Provides reports to management regarding historical work order information for the purpose of identifying problem locations and recurring building issues.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by three years of experience in assigning and tracking work requests, administrative or clerical support or related field.
Physical Abilities
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds)
Sensory Requirements
Some tasks require the ability to communicate orally. Some task requires the ability to perceive and discriminate colors or shades of colors and visual cues or signals.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Visit Cobb Countys Employee Benefits page to learn more.
01
I understand that all answers to these supplemental questions must be verifiable in the Educational History and Work History sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
02
I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application.
03
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
04
Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.
05
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
06
How many years of experience do you have in assigning and tracking work requests, administrative or clerical support or related field?
07
Please describe your experience with assigning and tracking work requests, administrative or clerical support or related field. Enter N/A if this does not apply.
08
How many years of experience do you have utilizing Microsoft Office Suite (Word, Access, and Excel) in an office environment?
09
If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements: a criminal background check and provide copies of any education documents listed on your application. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?
Required Question
Employer Cobb County Government
Address 100 Cherokee Street
Suite #200
Marietta, Georgia, 30090
Website http://www.cobbcounty.gov