Women's Health Case Manager

JOB OBJECTIVE

Under the general supervision of the Director of Health Education and Prevention Programs, the Women's Health Case Manager (WHCM) works to encourage women's well-being by educating individuals and the community about the Every Woman Counts (EWC) program and other women's health programs. They perform a variety of registration, eligibility and case management services for the EWC and Breast and Cervical Cancer Treatment Program (BCCTP) on a Clinicas del Camino Real (CDCR) Patient's behalf from within CDCR Health Centers. The WHCM works with a multi-cultural population of diverse socioeconomic backgrounds levels of education and ages.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The Women's Health Case Manager is responsible for performing the following duties:

• Informs patients about the availability of EWC services.
• Interviews patients to obtain accurate and complete demographic, financial and eligibility information.
• Researches and verifies patient diagnosis and eligibility for a variety of women's programs including EWC-BCCTP coverage.
• Properly completes EWC-BCCTP enrollment applications through electronic and manual systems.
• Clarifies professional/medical instructions to patients and provides supportive educational counseling to reinforce Provider instructions.
• Provides case management services for individuals on EWC-BCCTP, generates patient letters and bills encounters following program guidelines.
• Utilizes data analytics systems to capture potential patients for education services and for case management purposes.
• Documents all patient encounters using electronic health record systems, scans documents into health record. Compiles and prepares monthly report.
• Works with current department grants providing support to meet requirements.
• Conducts CDCR in-service activities which educate CDCR staff about EWC-BCCTP program protocols.
• Conducts outreach activities which include patient presentations on Women's Wellness and health screenings within the health center and community setting. Promotes services via in-person, broadcast & social media as requested.
• Interacts in a professional manner and works collaboratively with Clinicas' staff and patients.
• Will be required to both capture and provide information that is of a sexual health nature which will involve family planning. May assist patients with mental illness, substance abuse problems and or/emotional disturbance.
• Will work individually as well as in group settings with minimal supervision
• Complete and maintain program certifications as assigned by supervisor.
• Will work extended hours and weekends as needed.
• Performs other duties as assigned, including participation in all safety programs, which may include assignment to an emergency response team.

Requirements

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or equivalent is required. Bachelor's degree in health education or related field is preferred.
• Minimum of 4 years of experience case managing patients without a bachelor's degree.
• Experience delivering Health Education messages to communities is preferred.
• Experience in a medical setting providing health education to patients is preferred.
• Should have a strong desire to improve the health and well-being of target populations. Be a self-motivated, independent, innovative thinker and a resourceful problem solver.
• Must have dedication to team work and the ability to deliver exceptional patient service. Must be able to perform work in both community and professional settings.
• Must possess excellent verbal and written communication skills, strong grammar and spelling with a high degree of accuracy.
• Proficiency with use of computers is required, as well as a proficient level of typing.
• Must be bilingual, English/Spanish.
• Must be flexible with work schedule and be available to work weekends and evenings as requested
• Must have reliable transportation.
• WHCM I: Bachelor's Degree in Health Education or related field and minimum of two years of experience delivering Health Education messages to communities or high school diploma (or equivalent) and a minimum of 4 years of experience case managing patients.
• WHCM II: Bachelor's Degree and two years' experience as a WHCM I or Health Educator or a Master's Degree from an accredited school in the public health field and one year experience.
• WHCM III: Two years of experience as a WHCM II.
• WHCM IV: Two years of experience as a WHCM III.
• WHCM Sr: Four or more years of experience as a WHCM

How to Apply

Send applications or resume to: [email protected] Fax: 805-659-3217

Is this job listing for a Provider?

No