WMS System Specialist

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DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the worlds 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores, and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Hutto, 600 Schneider Blvd, Suite 300 - 400 Division: Solutions

Job Posting Title: WMS System Specialist - 105684

Time Type: Full Time

POSITION SUMMARY

The System Specialist WMS Design Lead is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to:

• Installing, maintaining, and supporting the facilities computer systems.
• Providing general maintenance and system updates on network hardware and software.
• Analyzing problems and monitoring networks to ensure their availability to users.
• Gathering data to evaluate a systems performance, identify user needs, and determine system and network requirements.
• Being required to be "on call" outside of normal business hours to resolve system failures or other problems.
• Relying on experience and judgement to plan and accomplish goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations

• Acts as the primary support of the clients systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Works with the companys team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve internal systems.
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate).
• Maintains system efficiency.
• Ensures the sites computer system allows all the components, including computers, the network, and software, to work properly together.
• Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur.
• Maintains communication with corporate IT and operations staff.
• Works with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and present data.
• Produces regular reports on a daily, weekly, and monthly basis.
• Ensures all RF Standard Operating Procedures (SOPs) are current.
• Trains associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS-Red Prairie and/or other related computer-related issues.
• Refers questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Adheres to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.
• Assists with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site

OTHER DUTIES

• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

SKILLS & ABILITIES

• Computer Skills: Mid to Senior Microsoft Office skills
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit, or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS, and Wi-Fi experience/RF systems and equipment experience.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note that you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate, digitalise, and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives, and ambitious individuals like you. At DSV, performance is in our DNA. We dont just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability, and action. We value inclusivity, embrace different cultures, and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.