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Wireless Retail Sales Specialist - Champaign, IL

Consumer Cellular

Champaign, IL

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JOB DETAILS
SALARY
$18–$19 Per Hour
SKILLS
Customer Support/Service, Leadership, Loyalty Programs, Problem Solving Skills, Promotional Products, Retail, Retail Sales, Sales, Sales Management, Short Messaging Service (SMS), Software Administration, Translation Services, Wireless Communications
LOCATION
Champaign, IL
POSTED
4 days ago
Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.

At Consumer Cellular, we are redefining Retail!
At Consumer Cellular, we're on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you're someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you'll fit right in here.

As part of our retail team, you won't just sell phones and plans, you'll build relationships. You'll guide guests through decisions with patience and expertise. You'll create moments that turn first-time visitors into lifelong customers.

We're expanding rapidly across the country, bringing in-person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill-building, and career progression.

What you will do
At Consumer Cellular, we go above and beyond to make sure our guests have everything they need and nothing they don't. We're not just here to sell phones. We're here to build real relationships. Honestly? It feels more like friendship. We're transforming the retail experience by doing things differently. When guests walk into our stores, they're greeted with smiles, a space that feels more like a living room than a wireless store, and a team that genuinely loves what they do. That's where you come in.

The wage for this position is between $18-$19/hour, plus uncapped commission.

This position is classified as modified full-time, with a work schedule will ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.
  • Brand Ambassador - While orange is our color, we are best known for our outstanding customer service. You create a welcoming, comfortable store environment where every guest feels valued. You bring your authentic self to work each day, modeling positivity, professionalism, and our core belief that Happy Employees make Happy Customers.
  • Relationship Builder - You build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. You guide interactions toward solutions that meet guest needs while supporting store performance goals. You focus on building loyalty - not just completing transactions.
  • Product and Services Enthusiast - You will confidently sell devices, plans and services, translating technology into simple, real-world conversations. You stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals.
  • Account Management - You manage guest appointments and proactively review customer accounts to recommend the best plans and offers. You serve as a problem solver and investigator, ensuring accounts are accurate and well-documented while delivering a seamless, professional experience every time.

About the Company

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Consumer Cellular

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