Coaching, Communication Skills, Cook Dishes, Documentation, Fast Food, Food Quality, Food Safety, Global Branding, Inventory Levels, Leadership, Maintain Compliance, Operations, Operations Management, Problem Solving Skills, Regulatory Compliance, Restaurant, Sanitation, Systems Maintenance, Team Lead/Manager
LOCATION
Mankato, MN
POSTED
2 days ago
Job description:
The Shift Leader plays a critical role in driving daily restaurant operations, leading team performance, and ensuring consistent execution of brand standards. Serving as the Manager on Duty , this position is responsible for delivering an exceptional guest experience while maintaining high standards in Quality, Service, and Cleanliness.
This role requires a hands-on leader who can manage fast-paced operations, coach team members in real time, and hold the team accountable to performance expectations.
Key Responsibilities
Shift Leadership & Operations
Lead and manage restaurant operations during assigned shifts as MOD
Deploy team members effectively across key positions (kitchen and front of house)
Drive strong execution during peak and non-peak hours
Monitor ticket times, order flow, and Speed of Service (SOS) performance
Adjust staffing and manage breaks based on business needs
Communicate clear goals and expectations to the team each shift
Food Quality & Safety
Ensure all food is prepared and presented to brand standards
Monitor inventory levels, prep readiness, and product quality
Complete food safety checks, including temperature logs and compliance procedures
Maintain full adherence to food safety regulations and QSC standards
Cleanliness & Restaurant Standards
Execute daily cleaning plans and maintain sanitation standards
Ensure cleanliness across the entire restaurant (FOH and BOH)
Maintain cleaning systems and documentation
Support equipment upkeep, including fryer maintenance and boil-outs
Cash Handling & Administrative Execution
Follow all cash handling procedures and maintain accurate cash control
Balance registers and complete required shift documentation
Execute opening and closing procedures with consistency
Support deposit processes when assigned
Guest Experience
Deliver fast, friendly, and accurate service on every shift
Address and resolve guest concerns professionally and efficiently
Ensure team members consistently follow service standards
Create a positive, high-energy environment that keeps guests coming back
Qualifications
Previous restaurant or shift leadership experience preferred
Strong leadership, communication, and problem-solving skills
Ability to perform in a fast-paced, high-volume environment
Knowledge of food safety and sanitation practices
Flexible availability, including nights, weekends, and holidays
Welcome to Wingstop. What started as a small wing restaurant in Garland, Texas back in 1994 has grown into a global brand with over 2,500 locations and we’re still climbing. Why? Because we do a few things better than anyone else: We bring bold, unforgettable flavor We serve high-quality food, fresh and never faked And we create an experience that keeps guests coming back At Wingstop, we’re not just in the wing business we’re in the flavor business. For over 30 years, we’ve been perfecting our craft. From our proprietary recipes to the way we serve every guest, everything we do is built around one mission: To Serve the World Flavor. That means every order matters. Every guest matters. Every role on the team matters. When you join Wingstop, you’re stepping into a brand known for: • High standards • Strong culture • Consistent execution • And teams that show up ready to win